Director, Technology Customer Success

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description Summary

The primary purpose of the role is to lead the deployment of successful analytics and insights solutions for prospective clients including managing effective communication between multiple teams including engineering, product development, account and client team, managing, mitigating and reporting the project risks and assuring client satisfaction with the delivery.
The Client Success Manager is responsible for providing technical project planning, management and execution for clients to ensure alignment with overall business strategy. Managing all phases of service delivery for project including analysis and design, configuration and build, testing and training, and deployment.

Job Description

The primary purpose of the role is to lead the deployment of successful analytics and insights solutions for prospective clients including managing effective communication between multiple teams including engineering, product development, account and client team, managing, mitigating and reporting the project risks and assuring client satisfaction with the delivery.
The Client Success Manager is responsible for providing technical project planning, management and execution for clients to ensure alignment with overall business strategy. Managing all phases of service delivery for project including analysis and design, configuration and build, testing and training, and deployment.

What this job involves

As a Client Delivery and Success Manager, you will be directly responsible for

• • • Managing the deployment of a solution cooperating with analysts, implementation specialists, engineers, and testers

    • Managing and reporting delivery risks and issues

    • Managing user acceptance testing and release plans

    • Managing communications with stakeholders, business transition team, and business and IT management

    • Maintaining thorough understanding of product features and functionality

    • Overseeing application configuration and support while liaising with architecture, infrastructure, and engineering

    • Ensuring positive account and client sentiment

    • Supporting BAU processes with accounts and clients to build long term relationships for continuous improvements in analytics space

Knowledge, Skills and Abilities

• • • IT Project management w/concentration on software delivery management

    • Demonstrated expertise in CRE applications

    • Business analysis and requirements gathering

    • Cross functional team coordination

    • Relationship management and communications

    • Proven ability to navigate in a large matrix organization

    • Excellent attention to detail

    • Self-motivated, able to set priorities and work autonomously

    • Customer service focus

    • Knowledge of real estate industry preferred

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.