Director of Technical Writing

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa’s Technical Communications Services team is a part of a global community of problem solvers and innovators helping to reshape the future of commerce. Visa operates the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll be part of a team that works on complex distributed systems and tackles massive-scale problems centered on new and existing payment flows, business and data solutions, and B2B value-added services.

The Opportunity:

We are looking for an energetic, curious, hands-on leader to join our passionate and dedicated team.  We are the backbone for delivering and evolving technical writing solutions at Visa and we thrive on solving complex challenges on a global scale! As a leader of technical writers with TCS, you will be an integral part of a cross-functional team inventing, designing, building, commercializing, and supporting products that reach a truly global customer base.  TCS is an industry leader in applying Generative AI to technical documentation, emphasizing GenAI-powered efficiency, continuous innovation, semantically-precise DITA XML, and a passion for user-centered outcomes.

You will face big challenges and question the status quo, changing the way payments products are developed at Visa! Come join us and see your efforts shape the digital future of payments.

Essential Functions:

• Lead a team of technical writers to create and maintain the technical documentation that helps B2B clients and Visa staff understand how to implement and support Visa software products.
• Use, enhance, and invent GenAI-powered solutions that drive the efficient creation of high-quality documentation.
• Support omni-channel publishing that gets the right content to the right user through the right channel.
• Build deep cross-functional partnerships (product managers, Client Services, architects, engineers) to identify and clarify requirements, understand business needs, and deliver required documentation.
• Build a culture of collaboration, accountability, and continuous innovation.
• Support diverse end-user personas, including API developers, business users, SDK developers, mainframe developers, users of UI-based products, and internal staff.
• Demonstrate passion for learning about the products you document.
• A skilled practitioner who can lean-in and take a hands-on approach to solve problems and deliver results.
• Comfortable working across multiple time zones.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Basic Qualifications:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• 10+ years of experience in technical writing, with 3+ years in a leadership role.
• 5 years of work experience with a PhD.
• Strong people management skills 
• Advanced proficiency in technical writing skills and/or software development.
• Demonstrated leadership in areas of expertise, both functionally and cross-functionally.
• Strong technical background, ideally with experience in software development or engineering.
• Demonstrated track record as a self-motivated, life-long learner in the field of technical writing and related technologies.
• Experience using GenAI to create documentation.
• Docs-as-code experience.
• Expertise with technologies related to technical writing, such as GitHub, Cline, Oxygen Positron, DITA, Visual Studio Code, Markdown, Swagger, Redoc, Javadoc, Doxygen, static site generators, XSL.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.