Director, Preqin Client Experience

About this role

About Preqin Client Experience
Preqin Client Experience, part of the Preqin Client Success organization within the Aladdin Client Business, is dedicated to maximizing product value and delivering a high-quality client experience. Our teams serve as consultative domain experts who shape client workflows and drive adoption of Preqin’s solutions across their organizations.

Job Overview
The Director, APAC Customer Success Leader serves as a senior Client Experience leader for the region, responsible for setting the strategic direction, operating model, and execution standards for how Preqin engages, retains, and grows clients across APAC.

This role requires a seasoned people leader with deep experience guiding sophisticated, multistakeholder customers, particularly those leveraging private markets data, analytics, and integration workflows. The Director will build and scale a high-performing regional team, strengthen client relationships, and ensure Preqin’s capabilities are fully embedded across client organizations.

As a senior subject matter expert, you will collaborate closely with Product, Data, Service, and the Client Engagement (CE) organization to deliver a unified client journey and influence the product roadmap through thoughtful, data-driven feedback. You will proactively identify opportunities to expand footprint, deepen adoption, and elevate the overall client experience.

Key Responsibilities

• Partner with the Preqin Client Engagement team to deliver a seamless, end-to-end client journey that drives adoption, satisfaction, and retention.

• Build trusted relationships with client subject matter experts, “super-users”, and key stakeholders, serving as a domain expert and consultant on private markets data and workflow solutions.

• Develop a deep understanding of client business objectives and align Preqin’s capabilities to help achieve their goals.

• Master Preqin’s data and its application across client workflows and analytics, while deepening expertise in eFront and Aladdin to support integrated private markets solutions.

• Identify upsell and cross-sell opportunities, collaborating with Client Engagement and Sales teams to grow account value.

• Work cross-functionally with Preqin Client Engagement, Product, Data and Service teams to resolve issues, escalate concerns, and advocate for client needs in roadmap planning.

• Foster strong internal relationships across the Aladdin Client Business to support client success.

• Contribute to initiatives that reduce client issues, improve internal processes, and elevate the overall client experience.

You are a good fit if: 

• Bring 7+ years of experience in Client Success, Client Experience, or other client facing roles within finance, SaaS, tech or related industries.

• Have 3+ years of leadership experience, managing teams or coaching junior colleagues.

• Are an empowering leader who develops high performing talent and builds strong engaged teams.

• Have a solutions-oriented mindset and view friction points as opportunities to innovate and improve.

• Excel at building collaborative, transparent relationships with both clients and internal stakeholders.

• Are a positive and inspiring leader who thrives in entrepreneurial and fast-evolving environments.

• Communicate openly, foster cross-functional alignment, and navigate ambiguity with confidence.

• Full professional proficiency in other Asian languages to support clients in Asia will be a plus, not a must; example Japanese, Mandarin etc.

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.