Director, Post-Sales Delivery

Japan is a growth market with a strong pipeline of strategic accounts. We need a leader who can take full ownership of post-sales delivery, someone who understands the market, knows how to build trust, and can drive outcomes fast. This isn’t about managing process it’s about leading a team that delivers real value to customers and partners every day.

What You’ll Own:

• End to end leadership of post-sales delivery in Japan across Services, Support, Customer Success (CS), and Services Solutions.
• Day to day governance of the team clear priorities, strong execution, and accountability.
• Build and embed a Day 1 culture: customer-obsessed, fast-moving, and focused on outcomes.
• Partner tightly with sales leadership to align on customer goals, unblock delivery, and accelerate growth.
• Coaching and mentoring the team to build capability, confidence, and consistency.
• Be the face of post-sales in Japan engaging directly with customers and partners to build credibility, and drive impact.
• Own service revenue growth and partner enablement.
• Support key strategic customers and lead customer success activities to ensure value realization and long-term satisfaction.

• Strong background in project management, consulting, and professional services leadership. Customer Success experience would be well considered
• Deep understanding of SaaS and Observability you know the tech, and you understand the business impact.
• Proven experience in the Japanese market you understand how business gets done here.
• A credible network of contacts across Japan’s enterprise and partner ecosystem.
• Track record of leading cross functional teams and driving transformation.
• Fluent in Japanese and English (preferred).

We operate with a Day 1 mindset we move fast, stay curious, and put customers at the center of everything we do. We value ownership, transparency, and collaboration. We build teams that are empowered to solve problems, challenge the status quo, and deliver meaningful outcomes. If you thrive in a high trust, high impact environment and want to help shape the future of customer experience in Japan, this is the role for you.