Director Operations

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

• Participates in the overall CSA Group budget development process and both long and short-term departmental strategies for the assigned area, in conjunction with, and subject to, approval by the RVP / EVP.
• Translates business unit goals into department goals and allocates resources to various programs and initiatives in support of the business strategies.
• Will lead and manage the operations. Achieving agreed to financial objectives and ensuring the efficient delivery of certification and testing services within the assigned area. Will develop and implement strategies to improve the efficiency and effectiveness of the service delivery provided by CSA or by partners/agents to our customers. Will determine and implement the appropriate activities to meet or exceed financial objectives.
• Will assess the overall market performance against established business goals and objective and determines human resource requirements, monitors performance and productivity. Will ensure that schedules are maintained; certification delivery deadlines are not missed; quality and safety requirements are achieved.
• Will determine and initiate corrective actions required to improve service delivery and/or correct any deficiencies in meeting deadlines and financial targets. Will advise RVP / EVP of relevant issues or concerns as deemed appropriate.
• Will cooperate with Corporate HR, Finance and Marketing and act as a liaison to other offices. Member of CSA Management Team.
• Will build and maintain solid relationships with all customers (internal and external)
• Ensures that all services delivered by partners/agents result in a high level of customer satisfaction. Ensures that current and new CSA customers are receiving quality certification services on schedule and within budget.  Discusses and investigates customer concerns. Responds to formal customer complaints concerning certification activities or individual certifiers within the assigned area. Resolves problems with customers and the affected partner/agent in accordance with divisional procedures and policies. Manages local partners’ agreements including service scope and pricing. Interfaces with other CSA offices to establish and promote effective working relationships.
• Identifies and develops new business opportunities and relationships. Seeks opportunities to promote CSA services and products in the area.  Makes sales calls and performs sales and technical presentations to customers. Establishes effective networks and partnerships with appropriate embassies, associations and trade institutions to ensure new business development opportunities are identified early and thoroughly evaluated. Increases market share and revenue/margin within the territory.
• Collaborates with partners/agents to develop the customer base within defined areas. Attends or organizes seminars/trade shows in cooperation with these partners/agents. Keeps informed about developments at partners/agents. Ensures that CSA Group reputation, credibility and professionalism is maintained
• Provides direction and leadership to direct reports. Hires and trains staff. Communicates the strategic vision to employees. Establishes employee priorities and assignments. Establishes performance goals and monitor performance levels of audit staff to ensure high quality and effective service to clients. Assists in the growth of employees through training and career development activities. Ensures staff has appropriate qualifications/training to deliver certification services.
• Drive team member engagement and development, creates and maintains a safety culture
• Provides input into the development of departmental policies and procedures. Communicates any newly developed or modified policies and procedures to appropriate employees. Trains and monitors compliance of staff to corporate and divisional policies.
• Endorses and promotes the integrity of occupational health and safety program. Demonstrates a commitment to training employees on safe work practices. Monitors compliance to corporate and divisional occupational, health, safety and environmental policies and procedures.
• Plans and leads the implementation of special departmental projects as indicated by the RVP / EVP. Ensures the objectives, expectations, process elements and time frames are within departmental and divisional strategies and business plans.