Director of Technical Operations

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time. 

The Role 

The Director of Technical Operations will oversee the end-to-end operation of our network & computer vision infrastructure. This role is critical to ensuring the performance and reliability of network and production systems across our core vision platform. The ideal candidate will bring deep technical knowledge, leadership experience, and a strong commitment to reliability, scalability, and security.   

  Responsibilities

• Strategic Leadership: Develop and lead the network and production systems operations strategy aligned with business objectives.  

• Team Management: Lead, mentor, and develop a team of network engineers, systems engineers, and automation development, ensuring high performance and growth.  

• Network Performance & Optimization: Conduct analysis and implement improvements to maintain optimal health and efficiency of physical network and production systems distributed across sites throughout the US.  

• Alerting & Monitoring: Proven hands on experience building and maintaining large scale, world class alerting and monitoring systems.  

• Incident Management: Establish and manage an effective incident response protocol, ensuring rapid response and resolution of both network and production system issues.  

• Fleet Management: Implement and manage solutions for monitoring, deploying, and maintaining computer vision hardware across diverse environments. 

• Capacity Planning & Scaling: Collaborate with technical and business teams to plan and implement scaling for both network and production systems to accommodate growth.  

• Budget Management: Manage the operational budget, making cost-effective decisions regarding resources, tools, and technology investments.  

• Vendor Management: Collaborate with network and hardware vendors, negotiate SLAs, and manage vendor performance.  

• Continuous Improvement: Proactively implement opportunities to enhance operational efficiency, productivity, and effectiveness.  

• Travel: Some travel will be required for critical launch success, corporate meetings, etc. (25% Travel expected) 

Qualifications 

• 10+ years of experience in network or production systems operations, with at least 5 years in a leadership role.  

• Strong expertise in network protocols, Linux systems engineering, and computer vision infrastructure.  

• Demonstrated experience in large scale network and production systems.  

• Proven track record of managing and leading a high-performing technical operations team.  

• Excellent project management skills, with the ability to oversee multiple projects and prioritize effectively.  

• Strong communication and interpersonal skills.  

• You will interact with external customers and partners at times. Experience bridging highly technical explanations with non-technical executive audiences is necessary. 

• Certifications such as CCNP, CCIE, or equivalent are highly valued.  

• Experience in a high-growth or technology-driven company.  

• Preferred local to New York City, Los Angeles or Nashville area. Remote for the right candidate. 

When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $160,000.00 to $190,000.00 annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more.