Director, Cloud and Hosting SRE Operations

ROLE SUMMARY
The Digital Operations and Global Command Center organization delivers excellence in the pursuit of breakthroughs that change patients' lives through industry-leading infrastructure operations performance. We ensure optimal performance of the networks, cloud and on-premise services that power Pfizer's business processes. We strive to revolutionize service dependability by applying advanced analytics to drive predictive detection, identifying potential issues with our services and intervening before they disrupt our business. We place data at the heart of what we do and apply a relentless focus on continuous improvement to enable Pfizer's business processes and patient outcomes.
We are seeking a highly skilled and experienced leader to lead our Cloud and Hosting Site Reliability Engineering (SRE) Operations team. This role will be accountable for the reliability and performance of our Cloud and Hosting infrastructure services for all Pfizer business units globally. This includes Cloud, Server, Storage, Data Backup and Restore, Database, and Middleware operations. The successful candidate will apply SRE principles to drive operational excellence, continuous improvement, and deliver tangible business outcomes that support the organization's strategic goals.
ROLE RESPONSIBILITIES

• Lead and manage a team of Site Reliability Engineers, fostering a collaborative and high-performance culture.
• Accountable for operations across Cloud, Server, Storage, Backup/Restore, Database, and Middleware for all Pfizer business units globally to ensure high service reliability and availability.
• Partnering with Automation and Continuous Improvement functions, identify and eliminate toil through automation and streamlined processes, enhancing team productivity and service efficiency.
• Implement observability tools for deep system analysis and proactive monitoring, ensuring early detection and resolution of issues.
• Drive continuous improvement initiatives to enhance service quality, efficiency, and business value.
• Drive major incident resolution and break/fix events to minimize downtime and business impact.
• Collaborate with product and engineering teams to influence design and architecture, ensuring alignment with business goals.
• Maintain comprehensive documentation, runbooks, and SOPs to ensure operational consistency, compliance and knowledge sharing.
• Mentor and develop team members, fostering a culture of learning, innovation, and professional growth.

BASIC QUALIFICATIONS

• At least 8 years' experience in IT Operations with 3+ years in a leadership role.
• Bachelors in business, computer science or related technical field, or equivalent experience.
• Excellent leadership skills, with an ability to mentor and grow technical teams.
• Hands-on experience with cloud infrastructure and automation. Strong knowledge of cloud platforms, particularly AWS and Azure.
• Strong communication and stakeholder management skills, capable of working effectively with senior leadership and cross-functional teams.
• Demonstrated knowledge of Site Reliability Engineering principles and practices, with experience of managing Infrastructure operations.
• Demonstrated success in driving continuous improvement and delivering business outcomes.
• Keen data literacy, skilled at aggregating multiple data sources to drive insights and actions.
• Proficiency in observability tools (monitoring, logging, tracing).
• Embraces accountability, exhibiting an ownership demeanor.

PREFERRED QUALIFICATIONS

• Proficiency in scripting (e.g., Python, Bash).
• Knowledge of containerization and orchestration (e.g., Docker, Kubernetes).
• Formal ITIL certification an advantage.

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
PHYSICAL/MENTAL REQUIREMENTS

• Data Literacy - the ability to analyze, interpret and use data to provide actionable insights

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Occasional travel (<10%)
• After hours or weekend work may be required to participate in global meetings or in support of major incident or problem management

Work Location Assignment: Hybrid
Last Date to Apply for Job: 8/13/2025
The annual base salary for this position ranges from $169,700.00 to $282,900.00.* In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
* The annual base salary for this position in Tampa, FL ranges from $152,700.00 to $254,500.00.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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