The Trade Desk Logo

The Trade Desk

Director, Client Services

Posted 20 Days Ago
Be an Early Applicant
Tokyo
Senior level
Tokyo
Senior level
Lead strategic client services in digital advertising, managing relationships and teams to enhance client revenue and service delivery.
The summary above was generated by AI

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!

What you'll do:

  • Lead the partnership across an agency portfolio as a senior strategic advisor, providing best-in-class client service based on TTD's vision and values.
  • Responsible for growing revenues through strategic cross selling and upselling opportunities by understanding the core client business needs.
  • Provide strategic oversight of your portfolio of accounts, participating in key client meetings while maintaining relationships with senior leaders and decision makers across brands and their corresponding agencies.
  • Work collectively with Business Development to cultivate your accounts  
  • Develop trusting and productive relationships with key stakeholders both internally and externally.
  • Demonstrating the value of The Trade Desk to clients by providing innovative solutions that meet the clients’ needs and our business goals.  
  • Manage, motivate and empower a cross functional team of Account Managers and Traders to drive consistent YoY account growth, reduce churn rate, overseeing their day-to-day management, motivating the team by setting clear expectations, developing career path plans, providing constructive feedback, managing bandwidth and maintaining a high level of performance from the team, reporting progress against goals to management.  
  • Participate in product road map build out discussions based on client needs with senior leadership, product, & engineering  
  • Communicate effectively with other functions (product, marketing, inventory, partnership team) by solving business challenges together, identifying opportunities for growth, and collaborating to drive efficiency and effectiveness across the organization.  
  • Maintain strong cross-pod relationships to support horizontal center of excellence across account management and traders.   

Who you are: 

A tenured digital specialist who is skilled in building and nurturing client relationships while also leading teams and developing talent. We are looking for an individual possessing excellent communication, strategic thinking and leadership skills to serve as a player-coach across a portfolio of accounts. Your duties will involve both managing relationships with clients and leading a team of Account Managers and Traders. 

  • Extensive experience within the digital advertising industry in a client focused role (prior programmatic or buying experience is a significant bonus).
  • Experience establishing longstanding, consultative client relationships.  
  • Ability to build strong relationships with internal and external stakeholders, executive team and industry groups.  
  • Experience at an online publisher, ad network, ad exchange, ad server, SEM platform, DSP, or other online advertising role.
  • Proven track record of driving and exceeding revenue growth with large customer accounts.  
  • Strong people management skills through a collaborative team approach.  
  • A sense of maturity and ability to see the larger picture when making internal and external decisions and coaching your team to do the same.  
  • Repeatedly and consistently demonstrates confidence and good judgment in ambiguous situations, is experienced in diffusing difficult situations, and has a proven track record of resolving conflict.  
  • Existing relationships at major holding companies a plus.  
  • Execute, and coach others to execute, timely in fast-paced environment through effective time management and prioritisation skills.  
  • Ambition to develop personally and nurture the development of others.  
  • Excellent communication and interpersonal skills.  
  • Excellent influencing and negotiation skills.  
  • Highly organized with a strong attention to detail.  
  • Exemplars of TTD culture and values, teaching others how to act with grit, humility, generosity and poise.
  • Fluency in Japanese and English is a must. 

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

As an Equal Opportunity Employer, The Trade Desk is committed to making our job application process accessible to everyone and to providing reasonable accommodations for applicants with disabilities. If you have a disability or medical condition and require an accommodation for any part of the application or hiring process, please contact us at [email protected]

You can also contact us using the same email address if you have a disability and need assistance to access our Company website. 

When contacting us, please provide your contact information and specify the nature of your accessibility issue. 

Top Skills

Digital Advertising
Dsp
Media Buying
Sem Platform

Similar Jobs

5 Days Ago
Tokyo, JPN
Senior level
Senior level
Fintech • Information Technology • Payments
The Director of Client Success manages post-sale relationships, drives product adoption, leads operational initiatives, and enhances client experience at Visa.
Top Skills: Artificial Intelligence
17 Days Ago
Tokyo, JPN
Senior level
Senior level
Artificial Intelligence • Digital Media • Marketing Tech • Software
The Channel Sales Account Manager drives revenue by managing and growing channel partnerships and identifying business opportunities in the digital media sector.
Top Skills: Digital Media SolutionsSoftware Product Solutions
15 Days Ago
Tokyo, JPN
Senior level
Senior level
Artificial Intelligence • Big Data • Information Technology • Security • Software
The role focuses on selling Thales Telecom and IOT solutions, managing sales from opportunity identification to closing, while collaborating with internal teams and maintaining deep knowledge of products.
Top Skills: Cloud SolutionsCyber SecurityIotTelecom Solutions

What you need to know about the Singapore Tech Scene

The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account