Director, Agency Transformation

We are seeking a strategic and visionary leader to drive transformation across our agency distribution network. This role is pivotal in shaping and executing a comprehensive roadmap aligned with corporate objectives, fostering innovation, and enhancing digital enablement. The ideal candidate will collaborate closely with senior leadership to influence strategic decisions, lead large-scale programs, and champion change across the organization.

Position Responsibilities:

• Define and lead the agency transformation roadmap in alignment with corporate strategy to drive long-term growth and competitiveness.

• Partner with senior management, including C-suite and Heads of Departments, to influence strategic decisions and ensure alignment on transformation priorities.

• Oversee multiple large-scale transformation programs, ensuring timely delivery, budget adherence, and measurable impact across the agency distribution network.

• Co-create and drive the development strategy for digital sales tools in collaboration with the Head of Sales Digital Tools, ensuring scalable, user-centric solutions that meet the evolving needs of the agency force.

• Lead the design, development, and deployment of GenAI initiatives within the distribution ecosystem, identifying use cases that enhance productivity, personalization, and customer engagement.

• Champion change management efforts to foster stakeholder buy-in and cultural adoption of new processes, technologies, and operating models.

• Identify and implement innovative solutions to enhance productivity, digital enablement, and customer experience within the agency channel.

• Establish governance frameworks and risk mitigation strategies to ensure compliance, quality assurance, and operational resilience.

• Execute key transformation initiatives within the agency distribution channel, ensuring alignment with strategic objectives.

• Provide guidance and support to project teams to enable successful delivery of transformation outcomes.

• Collaborate with internal stakeholders to identify improvement opportunities and implement actionable solutions.

• Contribute to the development of business cases and implementation plans for transformation projects.

• Support the Distribution & Proposition Transformation Lead in planning and executing transformation programs, ensuring coordinated implementation and alignment with broader strategic goals.

• Work closely with senior leaders to contribute to strategic planning and ensure transformation efforts are well-integrated across functions.

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Required Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or related field; MBA or equivalent preferred.

• Minimum 5 years of experience in transformation leadership, preferably within distribution or sales environments.

• Proven track record in leading complex, cross-functional transformation programs at scale.

• Strong strategic thinking, stakeholder management, and executive communication skills.

• Expertise in change management, organizational design, and digital enablement.

• Demonstrated ability to lead and inspire diverse teams in a dynamic environment.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].