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UCT is looking for a talented Dir, Account Ops to join us in Singapore!
Job Summary:
Manage and responsible for all Program Management function at a site level.
The scope includes both demand/order and commercial management, as well as Customer facing and internal alignment activities.
Essential Duties and Responsibilities:
- General Management
- Provide guidance and governance on work process to Customer Program Managers for meeting annual goals and objectives as aligned during the annual operating planning (AOP) process
- Matrixed reporting with direct line to site GM and dotted line to Senior Director of Global PMO
- Act as the escalation point for customers when operational-level issues arise.
- Comply with global QMS policies, processes, forms & records – propose improvements
- Provides quarterly spend forecast using headcount model & operating expenses
- Uses Personnel performance ratings (9-box, relative rankings) to assess & optimize teamAdhere to Customer Program Manager training schedule for compliance to procedures
- Partners with Manufacturing, Planning, Procurement, Quality, Warehouse to meet/exceed OTD & quality goals & objectives
- Commercial Management
- Review and provide weekly KPI update to management on FGI, Claims, Credit Memo, Consignment inventory level, materials margin and ECO claim
- Provides quarterly site revenue forecast (up to 1 year) & monthly/periodic updates
- Manage Quote team in Cebu to ensure Item Master, In-Mind and Pricing in SAP is timely updated.
- Effectively maintains Customer request for quote (RFQ) log RFQ and provides quotes to meet gross margin targets and response time goals
- Collects Accounts Receivables on an as needed basis (support to clear any roadblocks)
- Collect claims related to changes driven by Customer impacting product/inventory
- Maintain & monitor product material margins (MM%) > 25%
- Demand Management
- Manage all Customer orders (place) and align changes (pull, push, cancel) with UCT Stakeholders to meet Customer need by dates (>85%) and UCT commit dates (>95%)
- May include shipment tracking and updating the Customer
- Where applicable, updating Customer Portal site commit dates within 1wk of order receipt
- Manage UCT Open Order Report (IPR – SAP) – periodically verifying with Customer open order report to keep aligned
- As requested by Customer provide shipment/planning updates
- Clear all Customer returned materials from receiving variance within 3 calendar days
- Clear all Finished goods inventory within 3 calendar days
- Attend production/planning meetings to support Customer Program Managers when in escalation
- Attend/Lead Customer meetings with respect to this function – Present status & plans
- Track OTD to Site Commit & OTD to Customer Need by Date weekly – present at 4B
- Maintain a weekly log of all Customer problem reports/deviations – drive owner to closure
- Manage all Customer orders (place) and align changes (pull, push, cancel) with UCT Stakeholders to meet Customer need by dates (>85%) and UCT commit dates (>95%)
Knowledge, Skills and Abilities:
- Demonstrated proficiency managing analytically rigorous initiatives
- Strong interpersonal and team building skills
- Ability to work and influence/drive change across functional and business boundaries
- Negotiating skills to optimize the outcome for UCT
- Strong project management, planning, and organization skills, including ability to handle multiple projects simultaneously in a fast-paced environment
- Continuous improvement attitude; ability to suggest and implement best practices
- Self-starter with unquestionable integrity
- Strong and clear communication skills
Educational/Certification Requirement:
- BA/BS degree in business administration, operations management strongly preferred
- MBA preferred
Experience Requirement:
Work Experience:
- Four year college degree from an accredited institution.
- Four years Account Management or Business Management experience in a business-to-business transaction environment.
At Ultra Clean Technology, we do not just welcome diversity - we celebrate it! Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.
