Digital Product Manager

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) Digital Product Manager within PNC's Digital organization, you will be based in Pittsburgh, PA.
You'll be a key player in shaping product design and strategy by collaborating with content and experience designers, product owners, agile teams, and core product team members as well as line of business, software service managers, and risk / governance partners. You’ll use a strong, critical voice to help our team deliver an engaging, consistent, and accessible experience to our audiences. Being an advocate for design and close collaboration with technology and product development is essential. Openness to learning new ways of working and new skills is a must and a strong understanding of design thinking methodology and technology development processes is extremely beneficial. An understanding of investment and retail deposit products, and digital banking servicing features such as money movement, alerts, messaging, preferences and help center capabilities is a plus. Experience with various project or design tracking software is also a plus.

In this role, you will:
• Ensure that UX/UI design activities are prioritized, planned, and streamlined — from concepting through design iteration and technical development.
• Facilitate the interaction between the design team and other functions such as product management, design, and technology.
• Leverage your design thinking skills to enable definition of future solutions including the product vision and future state goals
• Research, document and communicate the competitive landscape to support design decisions for enabling new and existing features and capabilities.
• Create project and/or tracking documents including project plans, work-back schedules, and meeting notes.
• Produce high-quality reports communicating design progress to leadership and key stakeholders using Jira and PowerPoint.
• Effectively organize and prioritize complex information so it's clear and can be acted upon.
• Keep the team and key partners in the organization up to date as design progresses
• Lead multiple workflows and deliver projects on expedited timelines; help set expectations for the team while keeping all ongoing tasks on track.
• Coordinate and facilitate design handoffs including reviewing deliverables to ensure all requirements have been met.
• Work with partners to contribute to roadmaps and strategies for enhancements to the digital experience
• Use knowledge of customer and employee journeys to influence ideas and creative executions.

We think you could be successful if you:
• Are a natural collaborator and an excellent communicator, identifying challenges and presenting solutions in a fast-paced and large team environment
• Advocate for users and inspire a culture of design thinking
• Have a passion for understanding our customer's experience and desire to keep a pulse on their needs
• Can handle the details for multiple projects and deadlines
• Believe iteration is the best path to improvement and can adapt quickly to change
• Take initiative and act on opportunities for improvement
• Seek to learn from your team

Job Description

• Supports the execution of digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices.
• Completes basic analysis of digital experience, market trends, and third party requirements as necessary, in support of the development of new and existing digital experiences. May help in business case development.
• Participates in and makes effective recommendations for the development and design of new and existing digital experiences. Supports in the management of the development, production, roll-out or promotion of digital experiences.
• Executes customer focused quality assessments and improvement processes. As part of the first line of defense, supports risk management, compliance, and audit needs as necessary.
• Monitors business results of recently introduced or existing digital experiences, coordinates reporting, and effectively recommends modifications to improve results.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAgile Web Development, Business Requirements Documentation (BRD), Data Visualization, Digital User Experience, Employee Engagement, IT Architecture, JavaScript, Wireframing

CompetenciesBusiness Acumen, Competitive Environment, Data Gathering and Reporting, Design Thinking, Effective Communications, Innovation, Knowledge Of Product Line, Marketing Strategy and Positioning, Product Development Life Cycle, Project Management, Solutions Development

Work ExperienceRoles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

EducationBachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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