Digital Operations Service and Process Innovation Lead​

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Job Description
*NOTE: This role is location agnostic!*
About the role:
The Associate Director, Global Digital Operational Web Service & Process Innovation is responsible for leading innovation in external-facing web-related operational services, products, and processes within the GPD-DDT digital operations team. This role drives strategic advancements in operational efficiency, quality, and customer experience for GPD web assets, ensuring compliance with internal and external regulations while maximizing business impact.
How you will contribute:
Strategic Innovation & Digital Transformation

• Define and execute a roadmap for web-related operational service innovation, aligning with evolving business needs and digital transformation goals.
• Lead the strategic consolidation and optimization of existing web properties, driving efficiencies and improved user experiences.
• Partner with cross-functional teams to assess emerging technologies and process innovations that enhance digital operations.

Operational Performance & Optimization

• Develop and implement enterprise-level strategies to improve operational performance, with a focus on quality, speed, and customer satisfaction.
• Leverage data analytics and performance metrics to identify trends, optimize workflows, and drive continuous improvement initiatives.
• Establish best-in-class operational frameworks that enhance scalability, agility, and digital service excellence.

Compliance & Risk Management:

• Ensure all digital operations comply with internal policies, industry standards, and global regulatory requirements (e.g., data privacy, security).
• Lead risk assessment initiatives, proactively identifying and mitigating operational risks to maintain compliance and governance.

Vendor Management:

• Oversee strategic partnerships with external vendors, ensuring alignment with organizational priorities and service excellence.
• Drive cost efficiency and contract optimization, holding vendors accountable for performance, delivery, and innovation.

Stakeholder Collaboration:

• Act as a trusted advisor to senior leaders, aligning digital operations strategies with overarching business objectives.
• Foster cross-functional collaboration among global teams, ensuring seamless execution of digital initiatives and stakeholder engagement.

Leadership & Team Development:

• Lead, mentor, and develop a high-performing team, building digital expertise and operational excellence across the organization.
• Champion a culture of innovation, collaboration, and continuous learning, enabling teams to drive impact at scale.

What you bring to Takeda:

• Bachelor's degree in a relevant field; Advanced degree preferred.
• Extensive experience in digital operations, process innovation, and technology leadership within a global or multi-national organization.
• Deep expertise in web technologies, digital platforms, and operational frameworks, with a track record of driving measurable improvements.
• Proven ability to lead cross-functional teams and manage complex digital transformation initiatives.
• Strong strategic leadership, stakeholder engagement, and communication skills to influence decision-making at all levels.
• Experience in compliance, risk management, and vendor negotiations, ensuring digital operations meet regulatory and business requirements.

More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.
Empowering our people to shine:
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, or any other characteristic protected by law.
Locations
Zurich, SwitzerlandFRA - France Remote, ITA - Remote, POL - Poland Remote, SGP - Singapore Remote
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time