The Desktop Support Engineer is responsible for troubleshooting PC and network issues, supporting end-user desktop activities, performing break-fix support for desktops and laptops, and managing client application systems. Duties also include monitoring hardware failures, maintaining IT inventory, and liaising with vendors for support.
- Troubleshooting and operation of PC and Network support.
- Support all end-user desktop activities such as software upgrades, patching, computer imaging, deploying build images. Resolves issues related to desktop computing, software, and hardware
- Performing break-fix issues on: Desktop/Laptop, IT Peripherals, iPhone/iPad, Windows, MAC OS, Microsoft 365, SharePoint, Mobile Device Management, VPN connectivity issues, etc.
- Handle end user concerns / tickets / emails covering a range of incidents from hardware failures to software configuration problems, and general queries related to endpoints
- Troubleshooting and operation of network including administration of server, application portal and firewall event log, software update of patches and anti-virus signature and monitoring of backup.
- Responsible for hardware failure processing, such as client, network, telephone line, printer, etc.;
- Maintain and support internal client application system;
- Timely response to customer requirements and requirements; Distribution, installation and troubleshooting of client batch processing software;
- Liaise with hardware and software vendor on support call and routine preventive maintenance.
- Capacity Planning. Monitor and report the data volume on the server.
- Perform proper housekeeping on documents, logs, etc. And storage of software media including clerical duty.
- Maintenance of IT asset inventory and Reporting
Top Skills
macOS
Windows
Unison Consulting Singapore Office
1 Changi Business Park Crescent, , Plaza 8 #03-06 Tower A, Singapore, , Singapore, 486025
Unison Consulting Singapore Office
#12-00, 63 Market Street, Bank of Singapore Center, Singapore, , Singapore, 048942
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