Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.
The role of Desktop Support Engineer will focus on supervising the front-line day-to-day operations and technical support: you will identify, research and resolve technical problems. We would like to see a reliable candidate who can analyze and deal with non-standard situations.
This will be an hybrid role, based in Singapore
Your tasks will include:- Solve and handle incoming tickets in the Service desk
- Monitoring of SLA compliance within the department
- Resolve problems or escalate as necessary in a timely manner
- Provide IT support related to hardware and software including remote assistance
- Perform user account administration in various systems
- Review and update Service Desk knowledge base regarding processes and procedures
- Asset management and tracking for hardware
- Work with third-party suppliers as needed
- Be able to install standard IT equipment in a datacenter rack, with assistance if needed
- At least 5 years of previous experience at IT Service Desk, preferable in an enterprise environment
- Good English language skills, both written and verbal
- Ability to facilitate and support multiple tasks and real time support issues
- Being proactive in delivering high-quality customer service, work under pressure and independently if required
- Experience with Active Directory (creating user accounts, distribution lists, performing password resets and account unlock etc.)
- Experience using a ticketing system such as ServiceNow or similar, to manage workload
- In depth knowledge of Microsoft desktop operating systems (particularly Windows 11), MacOS
- In depth knowledge of MS Office products
- Ability to work independently
- Medical: Private plan for employees and dependents; covers major medical, hospital/surgical, clinical/specialist outpatient
- Dental: Comprehensive dental coverage for employees and dependents
- Life & Personal Accident Insurance: Death, total/permanent disability, accident (36x last basic monthly salary)
- Flexible Spending Allowance: Annual funds for health/wellbeing
- Time Off: 15–21 annual vacation days (based on position)
- Veeam Cares: 24 volunteer hours per year
- VeeaMe Days: 3 global company-wide closure days for self-care
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By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
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