As a Desktop Engineer, you will manage asset onboarding, perform desktop support, handle incidents, and provide technical expertise to end users while ensuring issue resolution and compliance with SLAs.
Desktop Engineer
- Perform asset onboarding and offboarding of end users
- Responsible for software and asset management (including asset disposal, commissioning, and decommissioning)
- Support all end-user desktop activities such as software upgrades, patching, computer imaging, deploying build images. Resolves issues related to desktop computing, software, and hardware
- Performing break-fix issues on: Desktop/Laptop, IT Peripherals, iPhone/iPad, Windows, MAC OS, Microsoft 365, SharePoint, Mobile Device Management, VPN connectivity issues, etc.
- Handle end user concerns / tickets / emails covering a range of incidents from hardware failures to software configuration problems, and general queries related to endpoints
- Perform Level 2 and above diagnosis / resolution on endpoints devices
- Responsible for service requests to be constantly acknowledged, prioritized, resolved to agreed SLA; or ensure to send to resolver groups as necessary
- Liaise with other support teams as required to resolve requests / issues in a timely manner
- Perform incident/requests closure, verifying problem resolution with users and documenting resolution procedures
- Perform monthly reporting to relevant teams and stakeholders
- Participate in tech refresh or transformation activities
- Consistently consult direct manager in evaluating requirements and execution
- Support all business areas with technical expertise and provide outstanding service to end users
- Provide special support for VIP users if necessary
- Minimum 5 years’ experience in IT
- Excellent knowledge to build, deploy, upgrade Windows, Mac, and automatic deployment such as WSUS, Intune, Managed Engine, MDT, Active Directory
- Basic network infrastructure skills
- Ability to stay calm under pressure and very well organized in advancing tasks assigned
- Ability to communicate and supervise 3rd party vendor effectively on asset disposal, delivery, etc
- Ability to manage asset inventory very well
- Knowledge in ServiceNow, JIRA, Confluence
- Strong skills in Microsoft Excel
- At minimum, Bachelor’s Degree in IT/Computer Engineering or similar
- Professional Certification(s): MSCA or CCNA (preferred)
- Experience in technology refresh projects
- Ability to create and document processes
- Immediate availability is preferred
Experience
Education
Top Skills
Active Directory
Confluence
Intune
JIRA
macOS
Managed Engine
Mdt
Microsoft 365
Excel
Mobile Device Management
Servicenow
Sharepoint
Vpn
Windows
Wsus
Unison Consulting Singapore Office
1 Changi Business Park Crescent, , Plaza 8 #03-06 Tower A, Singapore, , Singapore, 486025
Unison Consulting Singapore Office
#12-00, 63 Market Street, Bank of Singapore Center, Singapore, , Singapore, 048942
Similar Jobs
Cloud • Software
Provide technical support and engineering solutions for Ubuntu desktop, focusing on customer issues and problem resolution. Collaborate on debugging and developing open source software.
Top Skills:
CGnomeGtkLinuxPythonSnap PackagingTcp/IpUbuntuWsl
Cloud • Software
You will provide technical support for Linux desktop and server environments, own support cases, and ensure customer satisfaction while maintaining knowledge articles and assisting team communication.
Top Skills:
BashCC++GoJavaScriptKvmLinuxPerlPythonRubyUbuntuVirtual BoxVMware
Cloud • Software
The role focuses on optimizing Ubuntu for IoT and server-class hardware, working with partners on technical plans, testing strategy, and leading customer engagements.
Top Skills:
CC++DebianDhcpDockerHTTPK8SLinuxOciRestRpmTcp/IpUbuntuYocto
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
