Design Operations Manager, AMEA

Job Description
Purpose
Reporting into the Design Excellence & Operations Lead AMEA, you will lead Design Operations for the AMEA region, ensuring that global design standards, systems, and processes are implemented efficiently and consistently across all brands and markets. You will play a visible and influential role, representing the global design mission and driving partners and teams to deliver with quality, speed, and precision. You will enable seamless, scalable, and high-performing design operations - championing best practice, driving continuous improvement, and ensuring every execution upholds brand standards and reflects strategic design intent.
Accountabilities
Governance and partner management

• Drive the effective management of AMEA Artwork and Pre-Press Partners, ensuring strong relationships, clarity of responsibilities, and full alignment with global design standards and best practice processes.
• Deliver regular reports, tracking and analysing Key Performance Indicators and Service Level Agreements to monitor performance and identify areas for improvement.
• Act as an accountable regional contact point for global design operations, ensuring AMEA requirements and challenges are represented in global forums.
• Partner across the full design ecosystem (design to shelf) - from strategic design to adaptive and executional partners.

Executional excellence

• Lead the seamless transition from approved design through artwork, pre-press, and print execution, ensuring flawless delivery of brand touchpoints, with a specific focus on 2D packaging.
• Champion and apply best practice design operations methodologies to simplify, standardise, and optimise workflows across the region.
• Manage colour accuracy, print quality, and material standards, ensuring visual consistency across substrates and packaging formats.
• Collaborate closely with cross-functional teams to identify and resolve technical or process challenges that could affect execution quality or timelines.
• Support the implementation of new tools or process enhancements that improve effectiveness, efficiency and consistency across markets.

Brand consistency and quality management

• Safeguard global and local brand design integrity across all consumer touchpoints, acting as a quality leader and excellence advocate to ensure accuracy and consistency when translating strategic design intent across markets and categories.
• Champion colour management standards and maintain oversight of brand consistency across multiple markets and categories.

Collaboration, leadership and capability building

• Work collaboratively across regional marketing, procurement, R&D, and design partners to embed operational excellence as a shared responsibility.
• Demonstrate leadership through influence - setting high standards, guiding agencies and internal teams, and motivating others to deliver stronger outcomes.
• Support the Design Excellence & Operations Lead AMEA in implementing process improvements and sharing best practice across teams and markets, helping cross-functional partners understand and apply design processes effectively to strengthen capability, consistency, and compliance with global standards.
• Act as a regional advocate for the global design organisation, helping translate global direction into local action and inspiring a culture of partnership and accountability.

Requirements

• Strong technical understanding of Design, Artwork, Pre-Press, and Print processes, with the ability to translate creative intent into flawless execution.
• Appreciation of strategic design principles and the value of design excellence in driving business growth.
• Experience in brand consistency management across consumer touchpoints (FMCG or similar consumer industries).
• Expertise in colour management across print and digital formats.
• Confidence and credibility when engaging with senior business stakeholders across functions and markets.
• An eye for detail and strong organisational skills.
• Diligent, self-motivated, and accountable approach to managing multiple projects through to print/execution.
• Collaborative mindset, with a strong sense of shared purpose and contribution to a global design organisation.
• Ability to manage workload and deadlines independently while maintaining accuracy and quality.
• Fluent in Mondelez business language (English).
• Demonstrates leadership through influence, modelling excellence in collaboration, delivery, and continuous improvement.

Experience

• Minimum 3-5 years experience in a similar design operations or graphic change management role.
• Experience working across multiple markets and time zones on global and local brands.
• Proven track record in managing complex brand portfolios and packaging ranges across multiple categories.
• Hands-on experience with colour management, artwork approval, and print quality control across substrates and pack types.
• Experience managing critical path timelines and ensuring delivery against product launch schedules.
• Strong internal stakeholder management and external partner engagement skills.
• Experience working within a matrixed, multinational organisation and contributing to cross-regional alignment.

No Relocation support available
Business Unit Summary
Headquartered in Singapore, Mondelēz International's Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits, Kinh Do mooncakes, Cadbury, Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Marketing Excellence
Marketing