As a Data Analyst, you'll turn complex data sets into insights for clients, manage relationships, create analyses, and influence performance strategies.
Your role at Dynatrace
As a Data Analyst, you'll work with some of the largest sites on the web across major industries (banking & finance, retail, manufacturing, techology & travel) and help to answer questions about site performance and user engagement, which drives improved customer experience for their customers and improves the client's overall business.
Dynatrace's tools generate mountains of data, a lot of which clients don't know how to make use of...that's where you come in. You will turn that mountain of data into invaluable insight. As someone who lives and breathes data, analysis and problem solving, you will help your clients understand the right performance data, in the right context. You'll turn that data into business altering insight which enables your client to take the right action to improve overall site performance and user experience that maximizes business outcomes.
You will help clients set a strategy for how they can optimize both their current performance and build performance into their culture. Responsibilities include:
What will help you succeed
Minimum Requirements:
Preferred Requirements:
Expectation: all Insights team members are expected to travel at least 1 time per year for annual team meetings
Why you will love being a Dynatracer
As a Data Analyst, you'll work with some of the largest sites on the web across major industries (banking & finance, retail, manufacturing, techology & travel) and help to answer questions about site performance and user engagement, which drives improved customer experience for their customers and improves the client's overall business.
Dynatrace's tools generate mountains of data, a lot of which clients don't know how to make use of...that's where you come in. You will turn that mountain of data into invaluable insight. As someone who lives and breathes data, analysis and problem solving, you will help your clients understand the right performance data, in the right context. You'll turn that data into business altering insight which enables your client to take the right action to improve overall site performance and user experience that maximizes business outcomes.
You will help clients set a strategy for how they can optimize both their current performance and build performance into their culture. Responsibilities include:
- Account management for a portfolio of Dynatrace clients, including managing the relationship and customer expectations
- Working as an extension of your client's team and the Dynatrace product through ad-hoc analysis, testing initiatives, configuring Dynatrace offerings to get to answers faster, and training and enablement
- Creating detailed analysis for your clients by finding answers from the Digital Experience data through reporting, dashboarding, or technology expertise
- Representing your client within the rest of Dynatrace for Digital Experience Monitoring (DEM) issues
- Additional responsibilities include working with our team to improve process, identify training gaps and share ideas
What will help you succeed
Minimum Requirements:
- Bachelor's Degree in Marketing, Statistics, Mathematics, Economics or other quantitative disciplines is required
- 3- 5 years of experience with data analysis, including looking at and distilling complex sets of data and presenting findings in an engaging way
- An effective communicator and able to influence both internal and external stakeholders
Preferred Requirements:
- Experience in data driven analysis - excellent at working with, understanding, analyzing data
- Strong understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks, Cloud; basic understanding of Chrome Dev and Webpage test
- Proficient with analysis tools including Google Analytics, Adobe, Advanced Excel, Tableau, SPSS, R, etc.
- Stellar conceptualization and communication skills. Demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions
- Operates with a customer first focus
- Proven ability to work under pressure and to handle multiple conflicting priorities
- Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns and effectively influences and persuades
- Thinks proactively and tries to develop solutions rather than wait for an answer
- Has a desire to learn new technology and deliver successful customer and partner outcomes for stakeholders at all levels
- Possesses excellent organizational, problem-solving, and analytical skills with a keen attention to detail
Expectation: all Insights team members are expected to travel at least 1 time per year for annual team meetings
Why you will love being a Dynatracer
Top Skills
Adobe
Advanced Excel
CSS
Google Analytics
HTML
JavaScript
R
Spss
Tableau
Dynatrace Singapore Office
Dynatrace Singapore Office
Singapore
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
