Data Analyst - MGR

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.

• Data Analyst

Why Join

• As a Data Analyst at OCBC, you'll be transforming operational data into actionable insights. The role involves analysing patterns, customer interactions, agent performance, and operational workflow to improve service levels, efficiency and customer experience.

How you succeed

• To excel in this role, you'll need to be proactive and collaborative, analyze data, identify trends, and work with stakeholders to implement improvements to enhance our service delivery. Strong communication, analytical and problem-solving skills are essential to succeed in this role.

What you do

Reporting & Dashboard development

• Build, maintain, and automate daily, weekly and monthly service performance and operational dashboards to SG and region business service centres

• Track KPIs such as call volume, average handling time, service level, abandonment rate, agent productivity, and customer experience metrics.

• Deliver accurate, consistent, and timely reports to support operational and service needs

• Identify opportunities to automate manual reporting, reduce redundant tasks, and streamline data processes.

• Perform regular data housekeeping activities

Data Analysis & Insights

• Analyse trends in call drivers, customer behaviour, peak volume periods, and channel performance.

• Identify issues and conduct deep dive analysis on key issues impacting service levels

• Provide data-driven recommendations to improve workflow, reduce backlog, and enhance customer satisfaction.

Who you are

• Degree in Computer Science, Business Analytics, or related fields, with strong proficiency in SQL, programming (Python knowledge), Excel and data visualization (Power BI).   Banking or operations reporting experience will be an advantage

• Strong communication, analytical and problem-solving skills

• Self-driven team player, who is able to identify and ensure insights translate into tangible improvements

Who we are

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.
What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.