CX Engineer

Job Description
About Us:
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms.
HiBob is a fast-growing B2B SaaS company that prioritizes providing the best customer experience. We are looking for a highly skilled Customer Experience Engineer to join our team and help us solve complex customer challenges, investigate technical issues, and support our continuous improvement efforts.
Job Requirements
What you should have..

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 3+ years of hands-on experience in a senior technical support role, preferably in a B2B SaaS environment.
• Deep understanding of log analysis, database querying, and the maintenance of technical support tools.
• Familiarity with SQL and API troubleshooting.
• Strong problem-solving skills with a proactive and independent approach to learning new technologies.
• Excellent communication skills and ability to work collaboratively across departments.
• Experience with support tools such as Slack, Salesforce, Asana, and Zendesk.

Preferred Qualifications:

• Background in HR systems.
• Knowledge of HTML/CSS.
• Experience in leading cross-functional initiatives.
• A data-driven approach to identify recurring issues and implement long-term solutions.
• Strong time management and prioritization skills with a sense of ownership.