As Customer Training Manager, you will design training strategies, deliver engaging content, strengthen stakeholder relationships, and analyze metrics to drive customer success across Asia.
Our Purpose
At Xero, we’re here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
Are you a passionate training leader ready to ignite the learning journey for thousands of small businesses and partners across Asia? Xero, the global leader in cloud accounting, is looking for a strategic Customer Training Manager to join our mission.
About Xero: Beyond the Numbers, We're Building a Movement. We believe running a business should be beautiful. By empowering entrepreneurs with intuitive technology and a vibrant community, we help small businesses thrive, fueling stronger economies worldwide. Your work helps shape this impact across Asia.
Your Mission: As our Customer Training Manager for Asia, you'll be a chief architect of knowledge, a champion of adoption, and a strategic partner in Xero's regional growth. You'll drive how our customers and partners learn, master, and love Xero.
You'll contribute to making Xero:
The most valued source of advice for small businesses.
World leaders in live & digital customer content.
A strategic force for achieving Xero's performance goals.
You'll lead our Asia education strategy, blending global vision with local nuances, crafting immersive learning journeys that drive regional commercial success.
What You'll Do:
Strategist & Architect: Design and own the regional training strategy, setting KPIs and driving results.
Content & Delivery: Orchestrate content production, and excel at delivering live training and presentations, including key engagements at Xero Con/Roadshows and other major events.
Engagement Guru: Build strong relationships with Go-To-Market teams, regional stakeholders, and global content creators, ensuring alignment.
Data Whisperer: Analyze metrics to refine and optimize our offerings for maximum impact.
Innovator: Continuously refresh and enhance the curriculum, translating customer needs into compelling interactive learning experiences.
What You'll Bring :
Core DNA: Autonomous, customer-centric, strategic, positive, excellent prioritisation, strong relationship builder, energetic communicator, innovative, self-motivated.
Experience: Proven track record in developing/delivering dynamic live education content, extensive experience in public speaking and delivering high-impact presentations, expert stakeholder and project management, commercial acumen, ability to translate needs into engaging product stories. SaaS, accounting, or small business experience is a plus.
Our Xero Values: We live by Beautiful, Happen, Human, and Together. If these resonate, you'll thrive in our supportive and innovative team.
Ready to Make Your Mark? If you're a strategic thinker with a passion for learning and a desire to make a tangible impact on small businesses across Asia, we want to hear from you!
Why Xero?
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, life insurance, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices with weekly fitness and yoga classes, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
Top Skills
Accounting
SaaS
Xero Singapore Office
Xero Singapore Office
18 Cross Street, Singapore, 048423
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
