CyberArk seeks a Customer Support Engineer to provide technical assistance for Machine Identity Security products, collaborate with sales, address issues, and assist in installations, with travel up to 20%.
Company Description
About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.
Job Description
CyberArk Technical Support Engineers provide multiple channels of technical assistance to help ensure their customers are secure and properly using their Machine Identity Security products.
- Comfortable with early or late shifts and rotating on-call work, including weekends.
- Technical support of customers purchasing and using Machine Identity Security products.
- Assist in the design of technical solutions for customers based on CyberArk’s Venafi and partner products and technology.
- Collaborate with the Sales team to ensure a unified product and services solution.
- Proactively address customer issues and log all interactions in our CRM.
- Assist the Customer in performing the installation and customization of Venafi products in the customer’s environment.
- Establish and maintain effective working relationships with clients.
- Work effectively with QA and development to troubleshoot and resolve complex product issues.
- Travel up to 20% within APJ or International a possibility.
- Help create and deliver product training
- Help write product knowledge base
#LI-RC1
#LI-HYBRID
Qualifications
- Bachelor of Science in Computer Science or related Technical Field
- Ideally, 5 years of Enterprise level troubleshooting and Support experience or excellent expertise fit
- Public Key Infrastructure (PKI) encompasses technology, standards, and implementations.
- Securing Internet applications, e.g., cryptography, standards, techniques.
- Understanding of large network design, layout and operations.
- Directory technologies and standards, e.g., LDAP, Active Directory.
- Database (MS SQL/MySQL) experience, including the ability to write queries.
- Excellent presentation, verbal and written communications skills.
What sets you apart?
- Experience using CyberArk’s Venafi's products.
- Experience with Web application technology (MQ, Mainframe, WebSphere, IIS, F5s) environments a plus.
- Understanding of web application design and implementation.
- Basic scripting or coding understanding. (Bash, PowerShell, C#, Python)
- Experience working with APIs
- Experience working with complex computing systems.
- Direct security or systems management industry experience.
- Ability and willingness to learn and work independently as well as within a team.
- CISSP or other security certificates a plus.
Top Skills
Active Directory
Bash
C#
F5S
Iis
Ldap
Ms Sql
MySQL
Pki
Powershell
Python
Websphere
Similar Jobs
Hardware • Semiconductor
The Customer Support Engineer will troubleshoot, install, and repair complex equipment at customer facilities, while ensuring minimal downtime and providing technical support and documentation.
Top Skills:
Electrical EngineeringElectronics EngineeringMechanical EngineeringMechatronics
Cloud • Information Technology • Security • Software • Cybersecurity
The Escalation Engineer will troubleshoot complex issues, manage customer escalations, and work cross-functionally with engineering and product teams to resolve technical problems.
Top Skills:
BashCurlDigGitGrafanaHTMLJavaScriptKibanaLinuxMtrPHPPythonSQLTraceroute
Fintech • Mobile • Payments • Software • Financial Services
As a Customer Support Associate, you will assist Wise's customers via phone and email, building lasting relationships while collaborating with internal teams to enhance service quality. Your role involves problem-solving and taking initiatives to improve customer experiences and career progression.
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
