About Menlo
Menlo Research is an Applied R&D lab building Asimov, an open-source humanoid robot platform, and the full software stack that powers it. Our mission is to make humanoid labor economically viable, turning software into physical labor at scale. We build across the full stack: hardware architecture, locomotion, autonomy, simulation, and infrastructure. We move fast, ship to real robots, and open-source everything we can. If you want your work to matter beyond a paper or a demo, this is the place.
The Role
We are looking for a Customer Success Manager to own how the world adopts, loves, and grows with Asimov. This is a growth role at heart, sitting close to marketing and owning the customer from first touch to renewal. You will turn interest into onboarded users, users into champions, and champions into revenue across the community and partner network.
What You'll Do
Own a revenue target across your account base, including new business, expansion, and renewals
Own the customer journey end to end, from first touch and onboarding through adoption, retention, and growth
Turn community interest and inbound into onboarded, active, paying users
Build the customer stories, case studies, and references that feed the marketing engine
Spot expansion and upsell opportunities early and turn happy users into growing accounts
Run onboarding, enablement, and lifecycle programs that scale across cohorts
Be the voice of the customer back to marketing, product, and leadership
Keep a clean pulse on adoption, churn risk, and account health across the base
What We Look For
3+ years in customer success, account management, or growth, with real ownership of a number
A track record of driving adoption, retention, and expansion in a fast-growing product
Strong relationship and storytelling instincts that turn users into advocates
Sharp communication that meets customers where they are and moves them forward
Bias for action in a fast-moving, ambiguous, ship-first environment
Genuine curiosity about robotics, open-source, and the community building on it
Nice to Have
Experience at an open-source, developer-facing, or hardware company
Background bridging customer success and marketing or growth
History building community, running lifecycle programs, or scaling a self-serve motion
Former founder, open-source contributor, or side-project builder
Why Join Menlo
You will own how a global community adopts and grows with Asimov. You will carry the number, shape the customer stories that power our brand, and see your impact in real deployments and real revenue, not slide decks. If you want to help turn open hardware into real work, come build with us.
A Note on AI
You don't need deep AI expertise for every role, but we do expect everyone at Menlo to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement. When that's the case, we'll say so explicitly in the qualifications. People who thrive here don't treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
Equal Opportunity and Accommodations
We hire talented people from a wide range of backgrounds. If you're excited about a role but don't meet every bullet, we still encourage you to apply. Menlo Research is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Menlo provides reasonable accommodations during the application process. If you need one, please let your recruiter know.
