Job Responsibilities:
Social Media Complaint Handling: Responsible for following up and resolving user complaints on social media platforms such as Twitter, LinkedIn, Reddit, Discord, etc., communicating with users promptly to improve customer satisfaction.
Brand Image Maintenance: Maintain the positive image of the customer service team on social media through regular posting, interaction, and content creation to enhance user engagement.
Community Management: Monitor social media comment sections and user discussions, optimize community environment, and promptly identify and handle negative public opinion.
Help Center Article Writing: Write clear and easy-to-understand help center articles based on user needs, answer frequently asked questions, and help users better understand the product.
Data Analysis and Optimization: Regularly analyze social media operation data, propose optimization suggestions, and continuously improve user experience and brand influence.
Job Requirements:
Language Skills:
Excellent written and verbal communication skills in both Chinese and English, able to support users and collaborate with colleagues in a fully bilingual (English and Mandarin) work environment.
Educational Background:
Bachelor's degree or above, preferably in Marketing, Communications, Linguistics, or related fields.
Experience Requirements:
At least 1+ years of experience in social media operations or customer service, with preference for those with international brand social media operation experience.
Familiar with usage rules and user habits of platforms such as Twitter, LinkedIn, Reddit, Discord, etc.
Capability Requirements:
Good customer service awareness with ability to respond quickly to user needs.
Excellent writing and editing skills, able to create high-quality articles and social media content.
Good at data analysis, able to adjust operational strategies based on data.
Strong stress resistance and problem-solving abilities.
Bonus Points:
Multilingual abilities preferred.
Familiarity with AI products or relevant internet industry experience preferred.
About Manus AI
Manus is a general AI agent that bridges minds and actions: it doesn't just think, it delivers results. Manus excels at various tasks in work and life, getting everything done while you rest. At Manus AI, we offer a highly collaborative and innovative environment where experts across engineering, research, and business come together to push the boundaries of AI applications. If you're passionate about cutting-edge technology and making a real impact, we’d love to hear from you!
Contact us: [email protected]
