Customer Success Manager APAC, Digital Portfolio

Telenor Linx is looking for a Customer Success Manager APAC, Digital Portfolio to support and grow our Mobile Network Operator (MNO) customers across the region. In this role, you'll play a key part in onboarding new services, driving product adoption, and helping customers maximize value from Telenor Linx's Digital Portfolio.

As Customer Success Manager APAC, Digital Portfolio, you will be responsible for helping Mobile Network Operators maximize value from Telenor Linx's Digital portfolio, including Direct Carrier Billing (DCB), Service Bundling, Millom (Digital Distribution), and future digital products.

Working closely with customers, partners, and internal teams, you will drive successful product launches, customer growth, and long-term business outcomes across the APAC region. You will collaborate with Product, Engineering, Operations, and Partnerships teams to bring new opportunities to market, solve customer challenges, and support the continued expansion of Telenor Linx's Digital ecosystem.

You'll join an ambitious and international team spanning Europe and Asia, with occasional travel to collaborate with customers, partners, and colleagues across the region.

· Own the success, growth, and retention of a portfolio of Mobile Network Operators across APAC.

· Lead onboarding and implementation of Digital products, ensuring successful launch and adoption.

· Build trusted relationships with commercial, business, and technical stakeholders.

· Act as the bridge between customers and internal Product, Engineering, Operations, and Partnership teams.

· Support early solution and integration discussions, helping customers translate business needs into requirements.

· Identify growth opportunities and drive product adoption, upsell, and expansion initiatives.

· Monitor performance, provide insights, and recommend actions to maximize customer value.

· Support contract renewals, commercial discussions, and customer success planning.

· Build relationships with strategic partners and support ecosystem growth across the region.

· Strong commercial mindset with experience driving customer growth, business outcomes, renewals, and commercial discussions.

· Good understanding of APIs, integrations, software products, and digital ecosystems, with the ability to translate customer needs into clear requirements and bridge business and technical discussions.

· Strong stakeholder management, communication, and relationship-building skills across business and technical audiences.

· Analytical and solution-oriented, with the ability to translate data, customer insights, and market trends into actions and business value.

· Demonstrates ownership, sound judgement, and a growth mindset while thriving in fast-paced, cross-functional, and international environments.

· Curiosity and willingness to leverage AI, automation, and digital tools to improve productivity, decision-making, and customer outcomes.

· Bachelor's or Master’s degree in Business, Economics, Engineering, Computer Science, Information Technology, or a similar discipline.

· 6+ years of relevant experience in Customer Success, Account Management, Partnerships, Business Development, or similar customer-facing roles within Telecommunications, Digital Services, SaaS, Payments, or Technology.

· Experience within Digital Payments, Direct Carrier Billing (DCB), Service Bundling, Digital Distribution, subscription services, or related digital partner ecosystems, including working with Mobile Network Operators (MNOs), Digital Service Providers, Content Providers, or technology partners.

Telenor Linx is part of the Telenor Group, operating at the intersection of telecom and digital services. We partner with Mobile Network Operators and global digital players such as Google, Meta, and Amazon to enable seamless, secure digital connectivity worldwide.

Our role is to bridge the telco ecosystem with the digital world – helping our partners reach more users, grow their services, and deliver better digital experiences, while ensuring secure and reliable experiences.

Through our global platform, we support over 450 million subscribers across markets, delivering services across international roaming, network monetisation solutions and software engagement platforms. We are a global team of around 200 people, headquartered in Norway with offices across Europe and Asia.