This role is remote and can be executed globally. If you prefer, you can work from our offices in London, New York, San Francisco, Tokyo, and Warsaw.
About ElevenLabsElevenLabs is a research and product company defining the frontier of Audio AI. Millions of individuals use ElevenLabs to read articles, voice over their videos, and reclaim voices lost from disability. And the leading developers and enterprises use ElevenLabs to create AI agents for support, sales, and education.
ElevenLabs launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing ElevenLabs at $3.3 billion. The round was co-led by Andreessen Horowitz and ICONIQ Growth, with continued support from the leading names in tech, including Nat Friedman, Daniel Gross, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, DeepMind and Inflection co-founder Mustafa Suleyman, and many others.
ElevenLabs is only 2 years old and scaling rapidly. We are just getting started. If you want to work hard and have an incredible impact, we would love to hear from you.
How we workHigh-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
Excellence everywhere: Everything we do should match the quality of our AI models.
Global team: We prioritize your talent, not your location. We are remote first with optional in-person offices in London, New York, San Francisco, Tokyo, and Warsaw.
Flexible time off: We trust you to balance rest with the high-energy demands of an early-stage startup.
Coworking: If you’re not located near one of our main hubs, we offer a monthly coworking stipend.
Learning & development: Annual discretionary stipend towards professional development.
Social travel: Annual discretionary stipend to meet up with colleagues each year, however you choose.
Annual company offsite: We bring the entire company together at a new location every year.
We’re looking for a self-starter, highly energetic Customer Success Manager, who is passionate about voice technology. We don’t just sell a product, we’re building a community of highly engaged people that want to partner with us for the long term. We love working with our customers to support and guide them through their voice AI journey with a focus on ultimately driving long term value for them. Our CS team is at the forefront of this. In this role you will:
Be part of an early CS team with endless opportunities for impact . You’ll partner with the CS team to help develop a scalable CS playbook and framework that supports our customers in the APAC region
Build and maintain strong relationships with a book of commercial and enterprise clients in the APAC region - you’ll specifically be managing customers across East Asia, Southeast Asia and Oceania
Play a key role in onboarding new clients and driving long term adoption of multiple products
Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.
Own expansion and renewal of accounts within your book of business
Measure and improve customer satisfaction & experience.
Own your customer success KPIs (NRR/GRR) and track against the company goals.
3-7 years of previous experience in Customer Success in a fast paced, SaaS organization.
A strong builder and customer excellence mindset.
Commercial experience - you will own renewals and expansion for your book of business
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.
Excellent problem-solving and analytical skills to address customer needs and concerns.
A hybrid of customer & product-driven mentality that prioritises client satisfaction & scale.
Fluency in Mandarin and English - Must possess professional-level fluency in Mandarin, with the ability to confidently communicate and engage with customers, negotiate contracts, and articulate complex ideas both verbally and in writing. Experience in a bilingual work environment is highly preferred.
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