Niederrheinische Verkehrsbetriebe AG (NIAG)
Customer Solutions Executive, Ocean
Be an Early Applicant
Serve as the primary liaison for customers, ensuring smooth communication and coordination for shipments, while verifying documentation and managing operational KPIs.
What You Can Expect:
Customer Service & Operational Coordination
- Act as main contact point for customers, ensuring smooth communication with internal teams, subcontractors, and overseas offices
- Assist customers during booking stage and provide timely shipment updates based on requirements
- Handle cross-trade shipments, ensuring clear coordination between Origin, Destination, and customers
- Verify documentation (e.g. Bills of Lading) to prevent errors or misunderstandings before cargo release
- Proactively address customer queries and resolve escalations promptly
- Ensure compliance with operational KPIs, including on-time cargo release, customs submissions, and job closure
- Monitor and update shipment milestones/status accurately in the system
- Prepare finance-related documents (AR/AP) and ensure quotation validity before shipment handling
- Ensure timely and accurate documentation collection, completion, and filing prior to vessel arrival
- Prevent shipment delays due to incomplete or incorrect documentation
- Coordinate with relevant departments (e.g. trucking, customs brokerage) for smooth operations
- Monitor payments and review invoices for accuracy in collaboration with Accounting
What You Bring:
- Knowledge of local and international freight services and customs policies
- Familiar with industry standard programs and able to operate standard systems relevant to the position
- Independent self-starter, well-organised, detail-oriented and ability to multi-task with excellent time management skills
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