Supabase Logo

Supabase

Customer Solution Architect (AMER)

Reposted 13 Days Ago
Remote
Hiring Remotely in SGP
Senior level
Remote
Hiring Remotely in SGP
Senior level
The Customer Solutions Architect will engage with customers to understand their technical needs, design solutions using Supabase, guide proof-of-value implementations, and ensure successful adoption of the platform through proactive support and relationship building.
The summary above was generated by AI

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

We’re seeking a Customer Solutions Architect (CSA) to help drive the adoption of Supabase across a diverse range of customers: from agile startups building towards their first launch to established brands with highly scaled workloads.

At Supabase, CSA’s are responsible for the entire customer journey, working closely with our most valuable users to:

  1. Uncover and understand business and technical requirements.

  2. Design and architect technical solutions built on the Supabase platform.

  3. Work with customers to lead proof-of-value implementations.

  4. Provide regular customer engagements to answer complex questions, unblock adoption, and optimize scaled performance.

Successful CSAs always put customers first, working closely with them to become trusted advisors who understand their needs, work as an extension of their team toward common success, and advocate on behalf of the customer within Supabase.

You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility:

Pre-Sales Discovery
  • Lead technical discovery to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success, ensuring customers can receive the guidance they need to achieve it.

  • Design, build, and present Supabase platform demonstrations to high-value customers. Leverage quality storytelling to present the value of the Supabase platform and of the entire Supabase Success team.

  • Work directly with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform.

Proof-of-Value Onboarding
  • Collaborate directly with customers to determine the technical scope of a proof-of-value to ensure customers recognize the value of the Supabase platform while minimizing risk to adoption.

  • Set proof-of-value timelines, business outcomes, and success criteria that ensure a customer is comfortable proceeding with the platform once a proof-of-value has been completed.

  • Actively guide new customers through an onboarding journey, utilizing emails, docs, guides, and webinars to promote their rapid deployment and growth on the platform.

Customer Success
  • Understand immediate custom goals (i.e onboard and adoption) as well as long-term customer opportunities (i.e. optimization & identifying new workloads) to build meaningful account plans for high-value customers.

  • Deliver on synchronous and asynchronous engagements with Supabase customers, including application architecture assessments, database design and performance optimization, and proactive support to enable customers to scale with confidence.

  • Serve as an internal champion for your customers and for the platform. Work closely with Support, Product, and Engineering to provide platform feedback, identify areas of improvement, while communicating platform roadmaps to customers.

  • Invest in customer connections to build a trust-based relationship. Everyday CSA’s work with the production data stores of startups and enterprises alike. Building trust in the Success team and Supabase platform is paramount to a successful customer relationship.

Preferred Experience
  • 6+ years of relevant work experience in Solutions Architecture, Database Engineering, or similar.

  • Strong background with relational database management systems such as PostgreSQL or MySQL.

  • Background in web application development, with familiarity with Python, C# and popular JavaScript frameworks (React, Vue, Svelte) as well as Node.js.

  • Very strong communication skills, particularly of technical concepts. CSA’s at Supabase spend a significant amount of time translating business needs to technical outcomes, and technical concepts to organizational impact.

  • Well-organized and effective storyteller with meaningful interpersonal skills. CSA’s often have to navigate multiple stakeholders with conflicting opinions, and the ability to effectively mediate this type of conflict is crucial.

  • Experience with project management, business analysis and revenue operations tools. We use HubSpot, BigQuery etc., and familiarity with these platforms will help enable your success.

  • Previous experience leading customer-facing engagements to deliver meaningful technical and business value.

What We Offer
  • Fully Remote

    We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.

  • ESOP

    Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.

  • Tech Allowance

    Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.

  • Health Benefits

    Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.

  • Annual Off-Sites

    Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.

  • Flexible Work

    We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.

  • Professional Development

    Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.

About the Team

Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.

  • 280+ team members

  • 55+ countries

  • 20+ languages spoken

  • $500M raised

  • 500,000+ community members

We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Hiring Process

We keep things simple, async-friendly, and respectful of your time:

  1. Apply – Our team will review your application.

  2. Intro Call – A short video chat to get to know each other.

  3. Interviews – Up to four calls with:

    • Team Leads

    • Future teammates

    • Someone cross-functional from product, growth, or engineering (depending on the role)

    • Someone from our leadership/founding team

  4. Decision – We may follow up with a final question or go straight to offer.

All communication is remote and we aim to move fast.

HQ

Supabase Singapore, Singapore, SGP Office

Singapore, Singapore

Similar Jobs

An Hour Ago
In-Office or Remote
Singapore, SGP
Expert/Leader
Expert/Leader
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Lead design and deployment of production-grade ML systems (ranking, retrieval, LLMs). Drive architecture decisions, run experiments and evaluations, build scalable feature pipelines and monitoring, mentor engineers, and collaborate cross-functionally to integrate AI into products and scale ML capabilities.
Top Skills: Feature EngineeringLlm-Based SystemsMl Model DeploymentModel EvaluationModel MonitoringOffline TrainingOnline InferenceRankingRetrieval
2 Hours Ago
In-Office or Remote
Singapore, SGP
Mid level
Mid level
Information Technology • Software • Financial Services • Quantitative Trading
Design, build, and operate high-performance Kdb+/Q platforms for real-time and historical market data, partnering with traders and researchers to deliver scalable time-series analytics, streaming, and trading solutions while driving architecture, automation, and operational excellence.
Top Skills: C++Distributed SystemsJavaKdb+/QLinuxMarket DataPythonTime-Series Analytics
3 Hours Ago
Remote or Hybrid
Singapore, SGP
Senior level
Senior level
Artificial Intelligence • Cloud • Mobile • Security • Software
Lead commercial strategy and growth across Singapore, Malaysia, and Thailand. Build executive carrier relationships, negotiate complex multi-stakeholder deals, close new business, drive revenue from new and existing accounts, coordinate cross-functional launches, and inform product and GTM strategy based on market and regulatory trends.

What you need to know about the Singapore Tech Scene

The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account