The Customer Relationship Executive coordinates auditor schedules, manages client communications, oversees documentation, and maintains timely updates on scheduling systems while producing monthly reports.
Company Description
SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.
Job Description
Coordinating auditor schedules and managing client requests and updates to auditor schedules.
Specific responsibilities:
Scheduling
- Identify jobs due for surveillance and ensure all jobs are scheduled and invoiced.
- Raise and obtain approval for concession, suspension, and withdrawal of certification where required
- Coordinate with Technical Experts/Subcontractors and manage related documentation and approvals, including payment arrangements.
- Schedule auditor assignments for initial audits, surveillance, renewals, and training sessions.
- Collaborate with clients for the submission of Quality Manuals/Quality Plans (if off-site).
- Arrange access passes for jobs on Jurong Island.
- Send job confirmations to clients for initial, renewal, and surveillance audits.
- Organize ferry tickets, visa, and transport to Batam/Bintan and Malaysia (if required).
- Coordinate with affiliates for international audit jobs.
Auditor Schedule Update
- Update allocated auditor information on CertIQ.
- Maintain timely updates of auditor schedules on CertIQ.
- Record changes in contact information or addresses on CertIQ.
Monthly Reporting
- Provide comments on overdue schedules, concessions, and suspension reports.
- Update surveillance figures on CertIQ and relevant folders
- Min Diploma in Management or related fields
- Min 3 years of administration duties
- Proficient in MS Office, especially Excel
- Ability to work independently.
- Excellent customer service skills.
- Hardworking, detail-oriented, and meticulous.
- Strong communication, negotiation, and interpersonal skills.
- Proficient in administrative skills.
- Capability to produce timely and accurate monthly reports.
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