Customer Order Specialist

Job Description:

Airbus Avionics is an Original Equipment Manufacturer within Airbus, responsible for avionics and radomes products for aircraft.

Airbus Avionics facilities in Singapore offering regional Customer Support and Services (spares, repairs services and associated services), for Asia-Pacific (APAC) and China customers (100+ customers including Airlines, MRO, ATR, Airbus Entities). 

The jobholder is responsible for managing spares and repair activities from end to end : facing customers' requests, managing them in a timely manner with internal and external repair stations, and updating systems databases accordingly.

The job position is based in Singapore, and requests both internal and external international exposure.

Responsibilities:

The jobholder – Customer Order Specialist - is based in Singapore and has the missions as described below:

• Ensures customer satisfaction and contributes to ranking in Top 3 of supplier rating

• Manage daily spares and repair orders ensuring liaison with customers and repair stations, in due time

• Collects all spares and repair activity inputs for regional weekly reporting and invoicing (repair status and repair performance)

• Manage Spares and Repair Orders in SAP and any system in place, and update repair data files in preparation of weekly reporting and invoicing

• Processes Purchase Orders received from repair stations in SAP and Follow up repair progress status

• Monitors Spare Part stocks in Singapore and local repair stations, and liaises with Toulouse to ensure appropriate replenishments when required

• For his/her customers portfolio, manage warranty claims and chase outstanding payments to ensure to meet debt objective

• Apply strictly the commercial policy

• Catch any business opportunity from customers, being in daily interface with customers for operations 

• Manage an adequate communication with customers in her/his portfolio and in due time, and escalate topics as needed to avoid any irritants from customers or close them in due time 

• Ensure business continuity with local and Toulouse team

Job Requirements

• Diploma holder, with minimum 3 years experience in Sales Administration or Logistics

• Independent, tenacious and solution driven 

• Customer relationship and Customer satisfaction driven

• Cross functional and Multi-cultural relationship management

• Strong team work player

• Comfortable being independent in his/her autonomy scope 

• High proficiency in MS Excel/Gsheet and SAP

• Ensures a strong team work 

• Contributes to Transformation and Continuous improvement projects including Digitalization

• Contributes to Process update and Knowledge management  

• Contributes to transversal team activities

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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