Customer Experience - Support - AVP

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager. Customer Experience - Support Why Join Imagine being part of a team that makes a real difference in people's lives. As a Customer Experience - Support specialist at OCBC, you'll be the voice of our bank, providing exceptional support to our customers and helping them achieve their financial goals. You'll be part of a dynamic team that's passionate about delivering outstanding customer experiences. How you succeed To excel in this role, you'll need to be customer-obsessed, empathetic, and proactive. You'll listen to our customers' needs, resolve their issues, and provide personalized solutions that exceed their expectations. You'll work collaboratively with our teams to identify areas for improvement and implement changes that enhance our customer experience. What you do - Respond to customer inquiries via phone, email, or chat, providing timely and accurate solutions to their issues - Resolve customer complaints and concerns in a professional and courteous manner - Collaborate with internal teams to resolve complex customer issues and improve our processes - Identify opportunities to upsell and cross-sell our products and services to meet our customers' evolving needs - Provide feedback and insights to our teams to help us improve our customer experience Who you are - A degree or diploma in any field, with a minimum of 2 years of experience in customer service or a related field - Excellent communication and interpersonal skills, with the ability to work with diverse customers and stakeholders - Strong problem-solving and analytical skills, with the ability to think critically and creatively - A positive and empathetic attitude, with a passion for delivering exceptional customer experiences - Ability to work in a fast-paced environment, with a high level of adaptability and resilience Who we are As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. What we offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.