UOB Logo

UOB

Customer Escalation Supervisor

Reposted 2 Days Ago
Be an Early Applicant
In-Office
South Jakarta City, Jakarta
Mid level
In-Office
South Jakarta City, Jakarta
Mid level
Supervise the Contact Center Services team, handling customer interactions, solving inquiries, and promoting additional banking products.
The summary above was generated by AI

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Contact Center Services (Retail) is responsible for interacting with clients, either directly or indirectly, in support of sales, trading, relationship management, or portfolio management activities. The Contact Center Service area specializes in daily operations of inbound contact center service efforts, answering customer inquiries, processing transactions, troubleshooting problems, and identifying opportunities to refer or sell additional products or services based on the customer needs. 

Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference

HQ

UOB Singapore Office

80 Raffles Place, Singapore, 048624

Similar Jobs

Yesterday
Remote or Hybrid
Daerah Khusus Ibukota Jakarta, IDN
Junior
Junior
Financial Services
As a Regulatory Reporting Operations Analyst, prepare regulatory reports, manage client account maintenance, ensure compliance, and support risk control agenda in banking operations.
Top Skills: MacroMicrosoft Office Suite (ExcelMs AccessPower Point)
3 Hours Ago
In-Office
Jakarta, IDN
Internship
Internship
Financial Services
As a Customer Management Intern at Prudential, you will support data collection, campaign execution, and reporting for customer initiatives.
3 Hours Ago
In-Office
Jakarta, IDN
Senior level
Senior level
Travel • Hospitality
The Commercial Director at Four Seasons Hotel Jakarta leads sales, marketing, and revenue management to optimize profitability and market share, ensuring exceptional guest experiences.
Top Skills: CRMData AnalyticsDigital MarketingMarketingPublic RelationsRevenue ManagementSalesSemSeo

What you need to know about the Singapore Tech Scene

The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account