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Applied Materials

Customer Engineer

Reposted 2 Hours Ago
Be an Early Applicant
Singapore
Junior
Singapore
Junior
The Customer Engineer performs standard service activities and assists in routine preventative maintenance. They communicate with other engineers to respond to operational issues, follow established procedures, and apply diagnostic techniques with guidance. The role requires good customer service skills, adherence to safety protocols, and the ability to support senior engineers in problem resolution.
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Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future. 

What We Offer

Location:

Singapore,SGP

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

Key Responsibilities:

  • Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
  • Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
  • Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
  • Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
  • Able to diagnose and resolve basic technical problems.  Understands and supports escalation plan. Supports seniors for Day-Day CM resolution.  Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train  / OJT in primary product and platform.
  • Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
  • Develops the ability to represent Applied Materials to the customer.  Uses good customer service skills at all times while maintaining a professional demeanor.  Displays respect for the customer by maintaining an orderly work area.
  • Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge:

  • Develops skills to perform basic activities in own job.

Business Expertise:

  • Understands how the assigned duties integrate with others in the team.
  • Develops responsibility for  customer satisfaction within work area.

Leadership:

  • Has no supervisory responsibilities.

Problem Solving:

  • Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

  • Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

  • Uses communication skills and common courtesy.

Additional Information

Time Type:

Full time

Employee Type:

New College Grad

Travel:

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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