KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2024, we had annual net sales of EUR 11.1 billion.
KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies. At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.
Why this role?
A CSE Engineer, Solution provides technical expertise to the sales team, understands customer needs and transforms these needs into optimal KONE solutions.
Also is part of the KONE early engagement team, and ensures that KONE offerings and specifications are included into the customer’s building specifications.
What will you be doing?
Collaboration with sales:
Responsible for finding optimal technical solutions to meet the customer’s needs for non-standard and modernisation cases
Ensures clarity on the solution’s scope, including KONE and possible third-party offerings
Participates in customer meetings and answers customers’ technical questions when needed
Selects the correct product platform on which to make the offering
Proposes solutions from all KONE business lines; new services, escalators, elevators, doors etc.
Solution planning – Costing:
Responsible for correct APF solution costings
Involves CSE Engineer, Product to understand the costing for corporate and local materials
Involves CSE Engineer, System to understand the costing for integrations
Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the solution
Solution planning – Specs:
Coordinates specification creation
Performs initial and revised non-standard energy calculations
Performs traffic analyses
Accountable for technical site surveys
Accountable for the technical content of the order between MS 0b and MS 2z
Solution planning – Availability and lead times
Coordinates solution lead times from Supply Line and local sourcing
Solution planning – Installability
Ensures that the proposed solution can be installed
Ensures that the cost and work effort impact of installation is part of the solution’s costing, especially in non-standard installation method cases
Solution planning – Maintainability
Ensures that the proposed solution fulfils the customer’s product lifecycle needs
Identifies possible deviations from standard maintenance methods and ensures that a resolution is found
Solution planning – Compliance
Ensures that the proposed solution fulfils local codes, regulations and safety requirements
Ensures alignment with environmental regulations
Ensures that the planned solution complies with KONE engineering policy
Key tasks in the KONE Sales process
Provides content for pre-tender and pre-booking reviews (technical solutions, costs, lead times, risks, verification of technical content in contracts)
Executes activities for a holistic solution plan
Leads full chain engineering teams on major projects until handover to the CSE Engineer, Project
Hands over the engineering to CSE Engineer, Project on the most complex project cases for execution on the Start-up meeting
Key tasks in the KONE Delivery process
Accountable for layout creation
Analyses change requirements, and makes proposals for the new solution plan
Provides necessary details to the CSE Specialist for ordering materials and completing the documentation process
Proposes change order (variations and addworks) sales opportunities to the Project Manager
Provides solution-related information to Project Managers, Installation Supervisors and Maintenance Supervisors
CSE Engineer, Solution role in the KONE SEB process
Shares knowledge with maintenance as needed
General responsibilities
Participates in product and new services release information-sharing sessions
Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs
Offers input to the product offering management about customisation, standardisation and interface requirements for the portfolio
Contribution to the Customer Solutions Engineering virtual and local network
Contribute to and utilise the Customer Solutions Engineering case library
Handles engineering on Modernisation (MOD) including component upgrades (small VB repairs), full replacement (FBR) or existing building lifts (EBULI)
Is the primary front line technical contact person for the Supply Line Tendering Engineers
Are you the one?
Holistic understanding of different building types and customer segments
Good solution and value-selling skills
Excellent skills in understanding and translating customer needs (requirements) into KONE technical specifications
Understanding of new construction and building modernization processes in the industry and at KONE
Excellent technical knowledge of KONE current and future solutions (e.g. Advanced People Flow APF solutions)
Good knowledge of KONE solution-related codes and standards
Good knowledge of environmental and sustainability requirements and norms
Good engineering tool skills e.g. CAD and BIM skills
Basic knowledge of competitors’ technical solutions
VB Specific knowledge: Conducting site surveys, existing building modernization/installation methods
Good understanding of all the required elements for solution total costing
Understanding of KONE quality management procedures
Good virtual collaboration skills
What’s On Offer
Career progression in opportunities within a global organization
Total reward elements that engage and motivate our employees and help us make KONE a great place to work
Comprehensive learning and development programs covering a wide range of professional skills
You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded
To Be Considered
Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.
In the meantime, feel free to browse our website for additional information on our company, brands and culture – KONE Corporation.
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At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
