Cross Technology Managed Services Engineer (L2)

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.
Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients.
The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).
The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.
This role may also contribute to / support on project work as and when required.

What you'll be doing

• Manage and maintain a 5000+ users environment consisting of Microsoft 365 (M365) or Exchange 2016.
• Configure, troubleshoot, and maintain M365 services, systems, and processes, including monitoring system health and performance.
• Provide production support for the Microsoft 365 environment.
• Perform daily tasks to ensure the stability and optimization of the M365 environment, including proactively identifying potential issues, collaborating with team members to decide on resolutions, and implementing agreed-upon solutions.
• Troubleshoot M365 service outages as they occur, including after hours and weekends.
• Practical knowledge of SMTP routing, Active Directory/LDAP, DNS, Mail Routing, M365 and SMTP Troubleshooting, IIS (Internet Information Services) Administration, Troubleshooting, Application Mail Relay, Disaster Recovery concepts, and Patch Management.
• Administer Microsoft Teams, Intune, OneDrive and provide end-user support.
• Provide support, including monitoring server performance and availability, ensuring compliance with Service Level Agreements.
• Experience in managing mail hygiene applications/tools such as ProofPoint, TrendMicro, or MimeCast.
• Day-to-day administration, maintenance, and operations.
• Other duties as assigned.
• REQUIREMENTS
• Strong background in Microsoft 365 Administration.
• More than 5 years of experience in a Microsoft 365 or Exchange Server administration role.
• Experience implementing and managing Microsoft 365 or Exchange 2013/2016.
• Strong understanding of Active Directory administration, structure, permissions, and best practices.
• Experience with patch management and monitoring using tools such as Systems Center.
• Ability to perform under pressure; experienced in a rapid growth IT environment.
• Strong communication and documentation skills and enjoys working in a team environment.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.