Credit Analyst

Credit Analyst

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

   

Job Family Definition:

Ensures that the company converts revenue to cash by determining appropriate credit levels and collecting accounts receivable. Manages credit and collection processes, ensures compliance with company policy and legal requirements, assures process quality, and provides training and support. Analyzes customer's financial condition to determine credit limit and risk rating. Maintains on-going relationships with high-value customers and sales organizations. Monitors e- commerce systems and credit card transactions to detect fraud. Ensures payments are collected in a timely manner and resolves issues and disputes that prevent customer payment.

Management Level Definition:

Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Responsibilities:

• Analyzes and recommends customer credit limits based upon credit scores.
• Investigates potential credit fraud and works closely with internal security and business partners to resolve.
• Resolves credit issues independently.
• Negotiates down payment with customers and company sales staff to allow customer to purchase above their credit limit.
• Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
• Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
• Recognizes trends for non- payment and resolves issues by engaging internal partners.
• Initiates the dispute resolution process with internal company partners and follows issue and ensures resolution for the company and customer.
• Analyzes at-risk customers and recommends account strategies to prevent delinquencies.

Education and Experience Required:

• First level university degree with a focus in business or economics recommended or equivalent experience.
• Typically 2-4 years of experience in collection.

Knowledge and Skills:

• Intermediate written and verbal communication, negotiation, and conflict resolution skills.
• Intermediate accounting knowledge.
• Intermediate problem solving skills.
• Basic computer skills.
• Intermediate prioritization skills.
• Basic understanding of risk mitigation tools.
• Intermediate understanding of the company's order management process.
• Advanced understanding of the company's dispute management process.
• Intermediate understanding of collection processes and financial concepts.
• Intermediate influence skills.

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Big Data Analytics, Coaching, Commercial Acumen, Creativity, Critical Thinking, Customer Centricity, Design Thinking, Digital Transformation, Empathy, Financial Planning and Analysis (FP&A), Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Internal Controls, Long Term Planning, Management of Change, Managing Ambiguity, Numerical Data Analysis, Policy Management, Problem Solving Mindset {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Finance

Job Level:

Intermediate

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.