Leads the Singapore business with full P&L ownership, overseeing sales, service operations, field teams, and support functions. Develops growth and retention strategies, manages recurring contract revenue, drives pricing and margin improvement, oversees route-based service delivery, ensures regulatory compliance, and builds organizational capability. Represents the business with clients, suppliers, regulators, and regional stakeholders while identifying opportunities for new services, sustainability initiatives, acquisitions, and expansion.
Our client is part of a large, diversified international services group with operations across several continents. In Singapore, the business provides contracted B2B services on a subscription-based model, covering essential workplace solutions and hygiene and chemical supplies for commercial clients. Its clients span offices, hospitality, F&B, healthcare, education, retail and industrial sites. The business has strong recurring revenue and long-standing client relationships, and it is backed by a global group that is actively investing in growth.
Job Summary
As Country Manager, you will have full P&L ownership of the Singapore business. You will lead the sales, service operations and support functions, and set the strategy for growth, retention and operational excellence. Reporting to regional leadership, you will combine commercial leadership with hands-on oversight of a route-based field service operation, and build a high-performing, customer-centric team.
Your Primary Responsibility Includes:
- Own the country P&L, including budgeting, forecasting, pricing strategy, cost control and margin improvement
- Develop and execute a business plan that grows the recurring contract base through new business, upselling and cross-selling
- Lead and coach the sales and key account teams, and personally drive major tenders, strategic accounts and partnerships
- Oversee field service operations, including route planning, service scheduling, fleet, inventory and consumables, to deliver consistent service quality and productivity
- Drive customer retention by monitoring service KPIs, churn and customer satisfaction, and act quickly on service gaps
- Ensure compliance with relevant regulatory requirements, workplace safety and health regulations, environmental standards and group governance policies
- Build organisational capability through workforce planning, recruitment, performance management, training and succession planning
- Identify and evaluate growth opportunities, such as new service lines, product innovation, sustainability initiatives or acquisitions, together with regional leadership
- Present performance updates, monthly management reports and strategic proposals to regional and group stakeholders
- Represent the business with key clients, suppliers, industry bodies and regulatory agencies
Requirements
- Degree in Business, Manufacturing, Engineering, Supply Chain or a related discipline
- At least 10 years of experience in a B2B service, facilities management, or route-based or contract services business, with at least 5 years in a senior leadership role
- Proven track record of full P&L responsibility and of growing a recurring or contract-based revenue portfolio
- Experience leading multi-disciplinary teams across sales, operations and field service
- Strong commercial acumen, including pricing, contract negotiation and tender management
- Working knowledge of Singapore regulations relevant to hygiene services and workplace safety
- Data-driven approach, comfortable with KPIs, CRM and ERP systems, and route optimisation tools
- Strong stakeholder management and communication skills, with the ability to engage both frontline teams and senior management
Benefits
- Attractive performance-linked incentive scheme
- High degree of autonomy, backed by a supportive regional leadership team
- Strategic growth opportunities and access to regional and international career pathways within a global group
- Exciting APAC expansion plans, with the chance to shape growth through M&A and new investments
- Join a well-established, profitable and growing business with a strong footprint across Singapore
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