Consultant II Destination Services

MAJOR DUTIES AND RESPONSIBILITIES:

• Manage the end-to-end process for new applications, renewals, and cancellations of Employment Passes, Dependent Passes, and Social Visit Passes.

• Provide expert guidance to clients on the appropriate immigration pass types based on their specific needs and advise on the relevant procedures and regulatory requirements.

• Prepare, review, and submit all necessary documentation to the appropriate government authorities in a timely and accurate manner.

• Monitor active cases and ensure timely follow-ups and reminders are communicated to clients and their HR representatives.

• Maintain accurate and up-to-date records of client information within the internal database system.

 

 

CRITICAL DIMENSIONS:

• Demonstrates exceptional customer service orientation with a commitment to client satisfaction

• Possesses excellent interpersonal and communication skills, both verbal and written

• Highly detail-oriented with a methodical and thorough approach to work

• Strong administrative and organizational capabilities, with the ability to manage multiple priorities effectively

• Self-motivated and responsible, able to work independently in a fast-paced environment

• Collaborative team player with a proactive mindset

• Sound technical and professional knowledge relevant to immigration processes

• Culturally sensitive and adept at working with diverse populations

• Shows initiative and resourcefulness in problem-solving and decision-making

 

 

EDUCATION/EXPERIENCE REQUIREMENTS:

• Diploma in Business Administration or related discipline

• A minimum of 1–2 years of hands-on experience in processing Employment Passes, Social Visit Passes, visa applications, and other immigration-related matters

• Familiarity with Singapore’s immigration regulations and procedures is essential

• Prior experience in a client-facing or consultancy role is advantageous

 

 

 

About UsCartus is leaning into its essence, Where Mobility Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc.