Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Profile Summary:
Reporting to the Team Lead of Competence Development, you are a member of the Distribution Risk unit. Your mission is to promote awareness and facilitate competencies development with focus in Sales Advisory Process, Market Conduct and Roles & Responsibilities of Sales Representatives and Supervisors. You will ensure the governance framework of Pre-Transaction Checks and Fit & Proper (F&P) Monitoring of Representatives are maintained. The role is critical in upholding compliance standards, monitoring performance, and addressing F&P-related issues to maintain the organization's integrity and regulatory adherence.
You will work closely with Risk & Compliance and Distribution channel management to deliver robust support to One Agency. You will stay abreast with all applicable regulatory requirements and company’s policies and provide a comprehensive platform for learning and coaching. In the major course of your work, you will engage and build strong relationships with sales representatives, sales supervisors and internal stakeholders.
Job Description:
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Monitor and ensure a seamless end-to-end process for PTC on new business submissions.
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Organize and manage outsourced capabilities to identify and remediate areas of weakness, ensuring continuous quality improvement.
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Engage representatives and supervisors on a regular basis to enhance and strengthen the sales advisory standards of One Agency force.
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Prepare Management Information (MI) reports, analyze key trends, highlight areas of concerns for remediation and escalation.
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Conduct regular assessments and active monitor of sales representatives who are in F&P monitoring to ensure compliance with F&P requirements.
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Identify potential F&P issues, including adverse findings, through data reviews and performance monitoring.
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Recommend appropriate actions, such as extended monitoring periods or escalations, based on findings.
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Participate and deliver projects and/or initiatives aimed at improving internal process efficiencies.
Who we are looking for:
Competencies & Personal Traits
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Knowledgeable in regulatory compliance requirements of the Financial Advisers Act and the Life Insurance Association of Singapore
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Independent and willing learner
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Collaborative and personable team player
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Strong analytical skills with the ability to interpret data and identify trends.
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Proficient in preparing detailed reports and documentation.
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Excellent communication and interpersonal skills.
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Ability to work collaboratively with various stakeholders.
Working Experience:
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3-4 years of relevant work experience in an insurance company, bank or other MAS-regulated financial institution
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Experience in sales, compliance monitoring, and quality assurance will be an added advantage
Education / Professional Qualification:
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Degree / Diploma in any discipline
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Relevant insurance license such CMFAS M5, M9 and HI qualifications will be advantage
Language:
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Proficient In both written and spoken English
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
