Commercial Operations Support Specialist (Singapore)

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Commercial Operations Support

Within this operational support role, the Supply Access & Compliance Specialist will serve as subject matter expert for the compliant and correct usage of rates we receive from our hotel partners and distribute to our affiliate partners. They will investigate and resolve complex scenarios where a party suspects incorrect rate usage.

The specialist will bridge two key departments within Expedia Group ensuring an objective and commercially sound outcome for the wider business. They will work in partnership with various departments and regions across the organization and communicate with stakeholders at different levels of seniority.

This position will report to the Director Supply Access & Compliance. The position will be based in Singapore.

What you'll do:

• Managed through a ticketing system: Investigate complex scenarios where incorrect rate usage is suspected

• Utilizes wide network of internal departments to further gather details needed for investigation

• Drive resolution of these cases and fix of root cause by gathering actions taken from impacted parties

• Evaluate and execute corrective actions based on findings to protect the overall business

• Communicate at all times clearly and objectively between parties involved

• Provide ongoing input to improve processes and efficiencies and surface obstacles such as reoccurring issues

• Coordinate with internal teams to escalate issues of technical and business nature for proactive improvements and drive to resolution

• Educate various teams across the organization about the PLS business and our team’s function

• Maintain an in-depth understanding of assigned systems

• Ad-hoc report requests from leadership

Who you are:

• Experience in Hotel/Travel -industry experience preferred

• Having experience in a support-oriented industry (i.e. with ticketing systems)

• Strong analytical skills and business acumen to evaluate what actions benefits the overall business the most

• You adapt your communication style dependent upon who you are speaking to and can manage difficult conversations and conflict

• You have proven ability to work independently and handle multiple tasks and tight deadlines with confidence and ease

• You recognize that close teamwork and cross-departmental coordination is a key for success

• Have attention to detail, diligence and follow-through

• Proactive at own initiative with good business judgement

• Skilled problem-solver that enjoys a challenge

• Professional, “get it done” attitude and work ethic, proactive follow-up skills

• Competent with Microsoft Office (particularly Excel) and is adept at picking up new systems

• Independently driven to learn new applications, technologies, and keep up to date on new features/information

• Fluent proficiency & comprehension in English required, Mandarin is a plus

• Other duties as assigned from time to time

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Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.