Commercial Operations Lead - Asia (Maternity Cover - FTC)

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We’re combining prestigious brands like Cannes Lions, Black Hat, Money20/20 and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.

Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals.

This role is based in Bugis Junction Towers office. 

The Commercial Operations Lead will be an integral part of the Money20/20 Operations Team, responsible for overseeing the commercial operations function and exceptional operational execution of sponsorships at Money20/20 Asia. The ideal candidate will be a strong operational lead, driving the critical path and ensuring strong relationship management throughout the show cycle. This role is pivotal not only in the preparation phase but also during the on-site delivery of the event, ensuring seamless execution and client satisfaction. 

In addition to their key responsibilities at Money20/20 Asia, the Commercial Operations Lead will play a crucial supporting role across all Money20/20 events globally. This position will require flexibility and a willingness to travel throughout the year to assist with the operational needs of other shows, ensuring consistency in delivery and maintaining the high standards expected across all Money20/20 events.

Key accountabilities 

• Lead and manage the commercial operations function, driving the development and implementation of processes that optimise efficiency, whilst ensuring seamless collaboration with the wider operations team to ensure that the critical path is driven with transparency, efficiency and creative delivery. 
• Create, own, and manage commercial inventory, ensuring margins are maintained, keeping inventory updated in collaboration with the commercial team, and maintaining strong product knowledge to confidently oversee and deliver related projects. 
• Create, own, and manage the commercial operations budget, providing transparency for finance and the Show VP by ensuring clear reporting and tracking of the cost margin for all commercial inventory elements. 
• With the support of the commercial product team, collaborate closely with the sales team to build and manage strong relationships, providing the support, guidance, and resources they need to succeed.  
• Oversee the operational delivery and customer experience of the exhibit hall, ensuring seamless execution and a positive experience for exhibitors and attendees.  
• You will manage the Commercial Operations Executive and support their deliverables and serve as the primary point of escalation for all internal and external partners. 
• Work closely with internal departments and external partners such as procurement, finance and event tech to ensure that processes, systems and reporting are managed effectively and with adherence to company policy 
• Understand the overall objectives of all sponsorship packages in order to ensure delivery of exceptional white glove service to clients and the ability to pivot to find solutions that align with overall business objectives and client expectations to ensure successful project outcomes. 
• Support the global Commercial Operations Leads on other Money20/20 shows and products in the run up and on site. 

This list is not exhaustive and there may be other activities you are required to deliver. 

• 5 years of large scale, complex, high-end event operations experience (required) - Expo Experience (Preferred) 
• Proven ability to confidently manage and cultivate strong relationships both externally with suppliers and sponsored clients, and internally across teams and stakeholders 
• Experienced in budget management and reporting, ensuring costs are tracked and margins are effectively reported (required). Cost/profit margin management, (preferred) 
• Demonstrates strong gravitas, with the ability to confidently lead in meetings, engage confidently with clients, and comfortable managing challenging conversations. 
• Self motivated, resilient and thrives in high-performance, fast-paced environments, consistently delivering under pressure. 
• Demonstrates adaptability and flexibility in managing changes related to sponsorship packages, budgets, commercial agreements, and deliverables (essential) 
• Efficient, proactive, and solution-oriented, with a keen attention to detail. 
• A dynamic and collaborative team player, skilled in confidently driving projects from point of sale to delivery 

Special requirements 

• As this role supports across shows across the different time zones, alternative work hours will be required, as necessary 
• This role is essential to the onsite delivery so it is necessary that the successful applicant is able to travel, including but not limited to Thailand, The Netherlands and United States of America. 

Please note this is a 6 months contract role. 

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. 

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com.

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks 
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year 
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, access to health apps and more
• Recognition for great work, with global awards and kudos programmes 
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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