IGT1 Lanka is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company.
At IGT1 Lanka, we partner with global businesses to scale operations, accelerate innovation, and build world-class SaaS platforms through high-quality offshore delivery. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives.
With a team of over 300 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary.
Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives.
Job DescriptionAbout the client: Sitecore
Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.
About the role:
Sitecore is experiencing spectacular growth all over the world. To build on Sitecore’s success and growth, we’re looking for a skilled Cloud Solutions Engineer with a solid background in Computer Science, with CMS knowledge and Cloud administration experience, to join our Managed Services team.
Key Responsibilities:
- Provision, support and maintain our customer's cloud and on-premise environments and Sitecore products
- Implement and maintain tools for monitoring and operations
- Implement and maintain tools for logging and reporting
- Troubleshoot and resolve issues in non-production and production environments
- Respond to service disruptions while maintaining SLA uptime
- Participate in a 24/7 on-call rotation along with our other engineers. Will need to carry laptop when on-call and have internet and phone access
- Proactive monitoring to ensure that issues are being identified and addressed in real-time
- Implement and maintain the highest level of security standard and ensure client data integrity
- Collaborate with customers and engineering for new release planning
- Develop and maintain documentation on operational procedures
- Automate and streamline production operations and processes (PowerShell/MS runbook)
- Execute scheduled maintenance and optimization services
- Assist in infrastructure design, estimating, and communicating with clients and prospects
Preferred Skills and Experience:
- At least 3 years of client technical support experience
- Excellent command of English
- Infrastructure and network knowledge
- Network and application security knowledge
- Knowledge of Sitecore, Adobe, Wordpress or other CMS
- Application support experience
- Experience with Load Balancing Solutions
- Azure / Cloud administration experience, including scripting and automation
- Database knowledge in MySQL, MS SQL, MongoDB
- Experience with Cloud and Sitecore is an advantage
- Experience with load testing tools is a plus
- Experience with CDN/WAF solutions is a plus
- 24x7 on-call experience
