The Client Success Executive will manage client relationships, mentor associates, monitor KPIs, and ensure client retention and satisfaction while working remotely from Sri Lanka.
Client Success Executive
Work from Home
Join our team to lead client relationships, mentor associates, and drive measurable growth for client practices.
Key Responsibilities
Work from Home
Join our team to lead client relationships, mentor associates, and drive measurable growth for client practices.
Key Responsibilities
- Build and maintain strong client relationships through consultative meetings
- Lead and mentor Client Success Associates
- Monitor KPIs, anticipate challenges, and provide strategic guidance
- Conduct client meetings with professionalism and actionable outcomes
- Standardize processes, ensure documentation accuracy, and improve retention
Skills & Qualifications
Work Hours & Expectations- 2+ years in client success, account management, or consulting (healthcare/dental a plus)
- Proven success in client retention and engagement
- Experience supervising or mentoring team members
- Excellent communication, organizational, and analytical skills
- Bachelor’s degree preferred
- Since BizyCorp / Ekwa Marketing serves US clients, the role requires flexibility within a specific time frame:
- Since we deal primarily with U.S clients, you are required to complete 2 hours during the day, between 6.00 am and 5.30 pm, and the remaining 6 hours between 6.00 pm and 5.30 am. (You may freely allocate your work hours within this time frame)
- Note: Working 8 hours a day is a must. (The schedule is to be decided based on the requirements of the role and the company policies)
- You must work additional hours based on requirements (if needed only).
- This schedule may require adjusting your daily routine, so consider your comfort with late-night or early-morning work.
- BizyCorp / Ekwa Marketing offers a compelling package:
- Flexibility: Schedule your 8-hour workday within the specified time frame.
- Work-from-Home: Enjoy the convenience of remote work.
- EPF/ETF: Enrollment in Sri Lanka’s employee provident and trust funds.
- Legal Compliance: Adherence to the Sri Lankan Shop and Office Act.
- Salary: Starting at 100,000 LKR (including basic Salary and Fixed allowances), with a potential increment after a 6-month probation.
- Additional Perks include: Paid leave, selected training/certification programs, and performance-based annual rewards.
- Global Exposure: Work with international clients and a diverse team of 250+ employees worldwide.
We do not offer part-time roles, so we only apply if you are serious about committing your full-time commitment to our company.
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