FactSet Hong Kong Limited
Position: Client Solutions Associate (Korean Speaker) – Hong Kong Office
Start Date : June 2025
ABOUT FACTSET
FactSet creates data and software solutions for tens of thousands of investment professionals around the world, providing instant access to financial data and analytics that investors use to make crucial investment decisions. We combine hundreds of databases from industry-leading suppliers with our clients' own proprietary data to deliver a one-stop source for financial information. Our world-class’s service is built on our employees’ ability to engage our clients through proactive consultation on the financial industry and FactSet’s sophisticated software and product offerings.
Your Impact:
Client Solutions Associates are core to FactSet's value proposition and important to promoting product usage and adoption and reducing client cancellations. You will build deep client relationships by developing client-focused processes and solutions, promote high user adoption by implementing product-based workflows, and ensure smooth user onboarding by providing necessary training. Associates gather intelligent product feedback and act as an advocate on behalf of the client to Product Development. Through exceptional service, you become a trusted advisor on FactSet to your clients and work to uphold FactSet's reputation of providing world class client support.
Job Description
Client Solutions Associates go through a comprehensive development program which includes in-person 5-week comprehensive in-house training. Throughout the program, Client Solutions Associates will develop a wide array of skills and provide value to our clients by:
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Developing a deep knowledge base across our business, products, and clients
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Communicating with impact with financial professionals while mastering presentation and public speaking skills both internally and externally
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Asking effective questions in various situations to gather information, uncover needs, and create solutions to foster a truly collaborative and consultative partnerships
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Defining key industry terms and concepts important to FactSet’s clients to be seen as an industry expert
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Using advanced product knowledge and understanding of FactSet’s product suite to identify and implement solutions specific to client and user workflows including Excel modeling, company research, and portfolio analysis
Following the successful completion of the training program, you will quickly become an integral part of the team and start taking up responsibilities as a FactSet Consultant by:
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Managing a group of accounts assigned to you, ensuring that the relationship is healthy and that the client is getting maximum value out of the FactSet software
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Customizing solutions to fit with individual client workflows and ensuring that the client can make efficient and accurate decisions using FactSet data and tools
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Effectively demonstrating the various product lines to clients and provide software training to individuals as well as small and large groups
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Visiting clients on a regular basis to provide face-to-face support, training and build strong relationships
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Working on longer term projects with clients to enable them to get value out of the FactSet product suite.
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Being effective problem solvers and providing creative solutions to the many questions clients have in and around the use of FactSet.
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Answering day-to-day client queries and providing creative and complex solutions through our helpdesk.
The ideal Client Solutions Associate for the Korea team possesses the following qualifications:
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Native Korean speaker with fluent English writing and speaking skills
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Fintech or investment professionals with less than 1-5 years of working experience
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A bachelor's degree (Finance, Economics, Mathematics, Accounting, MIS, Computer Science majors are preferred, but all majors will be considered)
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Background or strong interest in a Finance or FinTech industry
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Strong analytical and problem-solving skills and ability to come up with creative solutions
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Exceptional communication, interpersonal and client facing skills
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Sound working knowledge of spreadsheets (e.g. Excel) and databases
Diversity
At FactSet, we celebrate the diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.
