Client Relationship Manager, IPMI

Company:Mercer

Description:

Mercer Marsh Benefits is seeking candidates for the following position based in the Singapore office:

Client Relationship Manager, IPMI (International Private Medical Insurance)

We will count on you to:

• Prepare and implement business plans and goals.

• Build long-term relationships with key client decision makers and monitor changes within client organizations.

• Manage all aspects of account management and service delivery to clients, ensuring client needs are met in line with agreed service standards.

• Recognize and document revenue generation, growth, and other opportunities by actively developing additional business from existing portfolios and other sources.

• Identify and document successful account retention and defense strategies to ensure business is retained.

• Maintain awareness of potentially complicated claim-related matters and assist claims personnel in negotiating equitable claim settlements on behalf of clients.

• Develop meaningful working relationships with insurers through regular contact and liaison to better serve clients.

• Possess a thorough understanding of all major classes of insurance offered by the Company and stay updated on new technical and product developments to better advise professional colleagues and clients.

What you need to have:

• Diploma/Degree in a relevant field.

• Prior experience in insurance sales, business development, and/or client relationship management.

• MAS qualification is required for this role.

• Knowledge and experience in IPMI (International Private Medical Insurance).

• Adaptable and fast learner, able to quickly grasp new concepts and industry developments.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.