Client Onboarding Executive

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign.  We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses



Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK.  We have around 500 staff with an intact startup mindset. 



We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years.  Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.  



Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Asia-Pacific.

We are looking for an amazingly well-rounded Client Onboarding Executive to help quickly grow our business in Singapore.
You will have a passion for understanding business owners, and an ability to be proactive in taking the extra mile in providing World Class customer service to our clients. You will have the opportunity to develop your technical knowledge and work with business across multiple industries.

Mission

The Client Onboarding Executive ensures a smooth and fast onboarding experience for every new Sleek client. By understanding Singapore’s regulatory requirements and using AI-driven workflows, you will maintain high data accuracy and compliance. Your goal is to quickly turn new sign-ups into fully live entities with speed, precision, and a great client experience.
Outcomes
Client Journey & Service Delivery

• End-to-End Onboarding: Own the client onboarding journey, ensuring a tailored and delightful experience that secures long-term retention.
• Accuracy & Quality: Maintain 100% accuracy in client billings, statutory filings, and adherence to Sleek’s Terms & Conditions.
• The "Three-Day" Vision: Execute workflows with speed and precision, relentlessly pursuing the goal of less than three business days of "Sleek Time" for client processing. Proactively inform clients in case of roadblocks or any further information needed.
• Focus on Tangible KPIs: Maintain high CSAT and aim for lowest time to onboard.

Operational Excellence & Compliance

• Regulatory Mastery: Apply expertise in ACRA regulations, the Companies Act 1967, and AML/CFT policies to ensure every client is onboarded with absolute compliance.
• Workflow Efficiency: Organise daily tasks effectively to ensure all deliverables align with scope and tight timelines while maintaining strict client confidentiality. Follow SOP and onboarding processes
• AI-Augmented Execution: Utilise Sleek’s automation and AI tools to streamline manual tasks, transitioning toward a 100% efficient, system-driven workflow.

Collaboration & Growth

• Continuous Evolution: Participate in a "continuous improvement" loop by providing feedback to management to help refine and simplify processes every month.
• Stakeholder Support: Collaborate with the Head of Client Onboarding and Team Leader to implement the Sleek Strategic Roadmap and scalable workflows.
• Problem Solving: Act as a primary point of contact for client queries, resolving requests with precision and escalating complex matters when necessary.
• Collaboration: Collaborate with Compliance, Corporate Secretary, and Sales to deliver the best experience to the client.

To do this, you will have: 

• Education: Recognised degree or diploma in Business Administration or equivalent.

• Experience: Ideally experience in client-facing roles, handling sensitive information and complex client matters.
• Technical Skills: Hands-on experience with Google Workspace, Microsoft applications, and various productivity software.
• Compliance Knowledge: A good understanding of Singapore regulatory compliance (ACRA, AML/CFT) is highly preferred.
• Mindset: Self-motivated, proactive, and highly organised with a "detail-oriented" approach.
• Adaptability: Ability to thrive in a fast-paced, technology-driven, and VUCA environment.
• Communication: Excellent interpersonal and communication skills to effectively support entrepreneurs.

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:

Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.

Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.

Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

Data driven: We are a data rich business with ~15,000 small customers.  Each decision we make can impact many more people than we realise - so it’s critical that we use sound data to support our strategies and review the success of our initiatives.

Can have tough conversations in a positive way: It’s not a matter of if, but when difficult interpersonal situations arise.  Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work.  People that proactively have tough conversations with kindness build empathy, trust and great working relationships. 

The successful candidate will participate in the below interview stages. We anticipate the process to last no more than 3 weeks from start to finish.

Whether the interviews are held over video call or in person will depend on your location and the role. 

Introductory Call ( TA Screening)

A 30-minute video call with a member of our HR team to discuss your application, explore your career background, and understand your expectations for the role.

Technical Round

A ~60 minute chat with the Hiring Manager. They’ll discuss your last 1-2 roles to understand your experience in more detail.  

Soft Skills Assessment

A ~45 minute chat with a leadership team, where they will dive into some of your recent work situations to understand how you think and work.

Offer + reference interviews

We’ll make a non-binding offer verbally or over email, followed by a couple of short phone or video calls with references that you provide to us. 

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Requirement for background screening

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. 

This may include using external vendors to verify the below:

• Your education
• Any criminal history
• Any political exposure
• Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks.  Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates, found at sleek.com.

Some other great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. 

Flexibility: You’ll be able to work from home 3 days per week.If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year.

Financial benefits: We pay competitive market salaries, a $1,200 wellness allowance and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.
Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp.  Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy.