Client Lead

Job Description:

About Dentsu

Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1, 2020, the Dentsu Group encompasses two operational networks: dentsu japan network, which oversees Dentsu’s agency operations in Japan, and dentsu international, its international business headquarters in London, which oversees Dentsu’s agency operations outside of Japan.

With a strong presence in approximately 145 countries and regions across five continents and with 65,000 dedicated professionals, the Dentsu Group provides a comprehensive range of client-centric integrated communications, media and digital services through its five leadership brands—Carat, dentsu X, iProspect, Dentsu Creative, and Merkle—as well as through Dentsu Japan Network companies, including Dentsu Inc., the world’s largest single brand agency with a history of innovation. The Group is also active in the production and marketing of sports and entertainment content on a global scale.

www.dentsu.com

Key Accountabilities

• Overall leadership of significant client/s.
• Managing the business – delivery of the service proposition to portfolio clients and full end-to-end management.
• Deep relationship management – ownership of the senior client relationships as per the defined relationship strategy.
• Proactive development of existing clients – deliver against specific client cross-sell and upsell opportunities into the dentsu P&L including CXM, Media, dentsu Solutions etc.
• Commercial and service ownership of client relationship – driving growth, profit, ensuring seamless delivery, efficient team management (avoiding over-delivery)

Team & people management

• Manage a team of Media practitioners (across client servicing, media planning, performance, etc.)
• Ensure a motivated team working on the clients’ objectives and driving a positive culture avoiding burnout and churn.
• Ownership of delivery of Performance Development reviews including development plans for direct reports
• Proactive identification and management of performance issues (with support from HR)
• Resourcing – ensure that teams are skilled up and resourced appropriately for that client, support with up-skilling as required, and ensure that contractual obligations are being met
• New business – leadership of relevant new business initiatives/ pitches with the New Business and Marketing teams.
• Drive media operational excellence.

People Specification

Professional skills:

• Growth mindset who seeks to build relationships up and down a client organisation
• Fundamentally a people person who can cultivate relationships across markets
• Strategic rigour and viewpoint
• Strong marketing, media and communications concepts, models, skills, practices, tools, frameworks, etc.
• Holistic view of POE media
• Strong understanding of holistic digital media concepts, propositions, direct response/ performance vs brand planning
• Ability to analyse numerical data and pull out reasonable and rational conclusions to underpin innovative strategic plan.
• Able to highlight and activate Test and learn/ innovative opportunities
• Able to cultivate strong media vendor/ inter-client partnerships e.g JBPs
• Strong commercial and financial acumen

Key Experiences:

• Experience operating as a global or regional client leader
• Extensive relevant industry experience in a media agency
• Proven experience leading performance marketing teams delivering paid media campaigns across search, social and programmatic channels.
• Strong hands‑on background in performance media, enabling the ability to provide clear strategic direction, challenge thinking, and guide teams on optimisation, planning and execution decisions.
• Expert networking skills to generate new business leads
• Ability to identify and deliver on commercial opportunities
• High-level communication and negotiation skills, with a wide range of influencing and engaging styles
• Ability to develop and grow strong relationships with senior key stakeholders
• Strong proven experience in winning, delivering and retaining key clients
• Ability to work under pressure in a fast-paced environment
• Strong financial acumen, written and oral communication skills
• Superior leadership and people management skills with proven track record in attracting, inspiring, engaging and retaining talents
• Culture builder who is aligned to and role-models dentsu’s North Star and 8 Ways
• High level communication, negotiation and influencing skills
• Ability to understand cultural nuances and adapts own style to fit. Respects differences in culture, approach and skillset
• Managing teams in a virtual / matrix organisation
• Immediate availability is strongly preferred

Inclusion and Diversity

We’re proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won’t define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That’s what we care about.

So, whether you’re joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.

Keeping connected

Please visit our website to find out more and connect with us on social.

www.dentsu.com
#LI-DNI

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