About this role
Technology and Operations runs a breadth of services that impact the product and trade lifecycle as well as BlackRock’s client and employee experience. With operations all over the world and a range of investment products and services, BlackRock is one of the most complex financial services organizations servicing clients today. In order to achieve operational excellence, Business Operations ensures BlackRock's operations are consistent and efficient across investment products, client channels and regions.
About Client Experience
Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:
Client Experience Delivery: client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform
Wealth: differentiated capability for both Whole Portfolio and Wealth clients & products, respectively
Client Experience Operations: core client operations teams driving reporting, billing, and onboarding due diligence across the globe
Client Experience Transformation: accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management.
Team Overview
The Client Invoicing team is responsible accountable for all aspects of our client’s deliverables that support the ongoing client experience relating to the provision of client invoicing solutions and superior client service. The team covers the full invoicing lifecycle - from onboarding (implementation and maintenance), through to the creation and distribution of an invoice, and subsequent management and collection of debt. Client Invoicing forms a critical servicing function within the Client Experience Operations organization which also includes Client Reporting, Portfolio Data Delivery & Document Governance, and Due Diligence Operations.
Responsibilities
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Support clients through the Onboarding and change lifecycle, working closely with Contracting, operational and client service teams to deliver mutually agreeable billing contract provisions that are operational compliant and appropriately risk controlled.
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Manage the execution of day-to-day operations and meet targets for team deliverables, proactively planning and managing priorities for BAU and projects, ensuring optimal use of resource, and improving process efficiency.
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Lead/support projects and initiatives to improve our operating model, collaborating with the internal business and technology partners.
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Act as a deep subject matter expert, lead discussions, provide solutions that drive better outcomes, operational excellence, and enhanced client experience.
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Review and ensure quality of team's deliverables, within the invoicing workflow. Proactively investigate, identify and remediate issues/errors as required.
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Develop and maintain strong, productive, and effective relationships with key stakeholders and partners in the Client Business, Onboarding Implementation, Contracting, Client Experience Management, and Finance to deliver a One-BlackRock approach
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Responsible for process and controls ensuring compliance with policy and procedures, SOX, CASS and other regulatory requirements.
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Participation in the development and implementation of continuous improvement of the control environment, policies and procedures, looking for ways to innovate and drive the business forward, delivering a superior client experience.
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Stay informed of ongoing invoicing developments to ensure that the latest system functionality and requirements are considered during invoicing solution discussions.
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Create and maintain robust standard operating policies (SOPs), procedures and guidelines to meet corporate risk and control standards and principles.
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Successfully deliver against both individual and team objectives.
Qualifications
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Operational excellence with a preference of 3+ years in an operational/accounting role in investments or finance (knowledge in performance and management fees is a plus).
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Proven track record of strong performance with increasing levels of scope and responsibility.
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Proven experience with process improvement and risk management.
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Strong organizational, planning, analytical, problem-solving and critical thinking skills.
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Proven ability to build strong partnerships, deliver and get results.
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Supportive teammate with excellent communication skills with the ability to work in collaboration, building strong rapport with peers and stakeholders.
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Ability to think creatively, navigate sophisticated internal processes and functions, and be able to offer practical solutions that will be mutually beneficial to both the client and BlackRock.
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High standards for quality, driving efficiency and accuracy in their work product.
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Desire to work in a high-energy / impact environment with a dedicated commitment to excellence.
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Strong organizational, planning, analytical, problem-solving, and critical thinking skills.
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Professional, positive demeanor with a strong work ethic and integrity.
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Excellent written and oral communication skills, able to influence internal and external collaborators and articulate sophisticated concepts clearly to varied audiences.
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Proficiency in Microsoft Office, intermediate to advanced level data analytic skills such as SQL and Excel, a strong interest in and capability for learning new applications and technical skills.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
