Client Experience Executive (Catapult)

The Job 

• Represent Catapult as the first point of contact for Catapult members, guests, visitors and walk-ins 

• Ensure smooth operations on campus and active in constantly reviewing and improving processes 

• Work closely with the Operations Lead to drive campus related opportunities with sales and opportunities 

• Work closely with the Community team to drive campus-community related opportunities with assistance on both community partnerships and events 

Responsibilities: 

Campus front of house 

• Answer enquiries from walk-in or Catapult website contact us page about spaces opportunity and events spaces, schedule tours and then linking them to Business Development/Sales team. 

• Be the first point of contact for members’ issues including: wi-fi, printer, app, membership, billing, etc.) 

• Conduct workspace and event tours to work towards and maintain full occupancy 

Operations 

• Ensure smooth day to day operations of the space, including keeping pantry stocked, be the point of contact for repair and servicing of furniture. 

• Ensure that the space is clean and well maintained 

• Manage access levels for different membership teams on backend system 

• Work with finance/Digital team to address member concern on campus issues   

• Assist team in sourcing goods and services as required on ad hoc basis 

• Provide feedback to Catapult team on operational related issues and potential solutions for campus 

• Implement best practices including, but not limited to, sales, events, training, and member experiences as well as document processes 

• Administrative work including Finance operations related such as:  

• Account receivable: Monthly & adhoc billing of invoices, matching bank statement to invoices (receipting process) 

• Account payable: Verification and consolidation of invoices for purpose of uploading 

• Monthly consolidation of campus’s approvals/contracts 

• Yearly internal and external audits 

Campus community and experience management 

• Liaise and co-ordinate with the community team to plan and execute strategies to attract and grow the community 

• Plan and conduct onboarding and orientation for new members (example: Knowledge Providers) at Catapult 

• Engage in the larger learning community and make introductions when appropriate so it involves getting to know the members individually and identify their objectives 

Requirements: 

• Degree/Diploma with relevant working experience 

• Well organized and meticulous 

• Able to think on your feet to resolve ground issues and have a hands-on approach to all operational aspects  

• A team player who has excellent communication and interpersonal skills  

• Self-driven and efficient, with dynamic problem-solving skills