Client Engagement Manager

We are seeking a meticulous and highly driven individual to join our Business Support Team (BST) as a Client Engagement Manager (CEM). This role involves acting as the primary point of contact between the client and the company, understanding client needs, and delivering exceptional service that aligns with the company’s objectives and goals. In addition, supporting Forvis Mazars’ global clientele in Singapore, facilitating cross-border collaboration with Forvis Mazars’ offices regionally and internationally to meet the comprehensive needs of our clients.

Responsibilities

• Account Growth: Identify opportunities to deepen client engagement through upselling and cross-selling relevant services that align with client needs. Proactive in seeking out new business opportunities through networking events, market research, and understanding industry trends to position the firm as a preferred partner.
• Business Development: Lead business development efforts by identifying and pursuing key prospects, maintaining a strong opportunity pipeline, and building strategic relationships with decision‑makers. 
  
• Proposal Development: Cultivate strategic relationships with decision‑makers to understand their operational and compliance needs, develop tailored proposals and engagement materials with internal teams, and support Partners and Service Line Heads in negotiations and closing new engagements. 
  
• Client Onboarding: Oversee the onboarding process for new clients, ensuring a smooth transition and thorough understanding of client requirements and expectations. This includes managing and overseeing the Key Account Management (KAM) processes to ensure client satisfaction and retention through personalized service and regular engagement.
  
• Client Relationship Management: Serve as the main point of contact for assigned clients, managing all interactions to ensure a positive client experience throughout the engagement lifecycle.
• Project Coordination: Collaborate with internal teams to ensure client projects are delivered on time, within scope, and to the highest quality standards. Monitor and ensure client satisfaction by using insights to drive improvements and address any issues or concerns.
• Reporting and Feedback Collection: Gather and analyze client feedback to aid in service enhancements and contribute to continuous improvement initiatives. Prepare regular reports and presentations for management and internal stakeholders, highlighting key metrics, progress, and achievements.
• Meeting Coordination and Management: Collaborate with key stakeholders to develop the agenda and determine the optimal schedule for the monthly regional business development meeting. This includes agendas, reports, and slide decks to ensure discussion are well-supported and action-oriented.
• Any other ad hoc tasks assigned by the Partners.

Requirements

• Bachelor’s degree in business administration or a related field
• Minimum 5 years of relevant experience in client engagement, business development or a similar role.
  
• Results-driven with a customer-centric approach.
  
• Good interpersonal and communication skills.
• Highly organised with the ability to prioritise and manage multiple tasks.
• Strong work ethic, positive attitude and effective in fostering good working relationships.
• Ability to work independently as well as collaboratively as part of a team.
• Proficient with Microsoft Office (i.e, Excel and PowerPoint).