Client Consulting Manager

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results.

The incumbent will be part of VCA geographic team cluster of Singapore, Malaysia and Thailand (SMT) markets, and will report to the Head of VCA Singapore.

The team is involved in a comprehensive range of consulting services and solutions to our clients, that address unique challenges in areas such as strategic growth, profitability, risk management, digital strategy, and data-driven portfolio management decisions.

If you like to use a fact-based, data-driven solutions to solve for business problems that deliver value and enable Singapore clients to win more business, you should apply.

What a Client Consulting Manager does at Visa:

As a Client Consulting Manager in Singapore, you will act as the workstream lead to deliver one or more workstreams within broader consulting engagements or transformation programs for our key issuing, acquiring, merchant & fintech clients.

Typically, the individual will closely interact & work with the client team gathering and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations.  

In this role, you are expected to:

• Contribute to the development of VCA consulting offerings and engagement delivery in Singapore to help Visa clients protect and grow payments 

• Develop trusted advisor relationships with client working teams through impactful consulting engagements

• Partner with peers in other functional areas (e.g. product, marketing, risk, innovation) to execute projects in ways that leverage the breadth and depth of Visa’s resources

• Prepare client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables

• Participate in delivering project engagements by preparing project materials including interview guides, data requirements, concepts, frameworks

• Conduct industry research, drawing on Visa and partner resources as well as colleagues to identify global best practices and distill insights relevant to the client problem at hand

• Create compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly

• Support thought leadership projects on the future of payments to our clients and partners

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

• 6 or more years of work experience with a Bachelor's Degree or 6 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.
• We are looking to hire the ideal candidate who has already accumulated strong consulting experience and will be curious about the payments industry and keen to work alongside an experienced payments team. You will be client-driven – you are comfortable managing a project end-to-end, and you relish the opportunity to work closely with clients to influence their future performance.

Essential specific skillset and experience required:

• Minimum 4-6 years of relevant experience in consulting, corporate strategy, banking / financial services or business management
• Good knowledge of the payments industry landscape and developments, consumer trends and regulatory changes
• Excellent client relationship management skills with experience being part of strong sales teams and/or experience in dealing with senior client stakeholders
• Robust experience in execution / implementation, driving initiatives to deliver concrete demonstrated business impact / value e.g. cost savings, new product launch, revenue uplift, etc.
• Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor
• Strong team orientation, collaborative, diplomatic, and flexible, able to work effectively in a matrixed organization
• Excellent presentation skills, including strong oral and written capabilities
• Self-motivated, results-oriented individual with the ability to progress multiple projects concurrently
• Strong commercial acumen, with experience in working on business/value cases that prove ROI
• Strong detail orientation, ensuring the highest level of quality/rigor in reports and data analysis

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.